Customer Success - Central Eastern Europe

ElevenLabs
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Relationship building","Analytical thinking"]

Customer Success role partnering with enterprise customers across Central and Eastern Europe to drive adoption of ElevenLabs’ platform across multiple products, manage onboarding and enablement, analyze usage signals to remove friction, and own commercial outcomes including renewals and cross-sell opportunities within a early GTM team.

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ElevenLabs
ElevenLabs
5 months ago

Customer Success - Central Eastern Europe

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Last checked: 49 minutes agoStatus: Live

Job Summary

Customer Success role partnering with enterprise customers across Central and Eastern Europe to drive adoption of ElevenLabs’ platform across multiple products, manage onboarding and enablement, analyze usage signals to remove friction, and own commercial outcomes including renewals and cross-sell opportunities within a early GTM team.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead onboarding and enablement for multiple ElevenLabs products across enterprise accounts in the region
  • •Analyze product usage and performance signals to identify friction points and unblock adoption
  • •Own commercial outcomes across a defined set of accounts, including renewals and cross-sell opportunities
  • •Identify expansion opportunities and drive renewals and upsells in multi-product adoption
  • •Partner with Sales, Engineering, and Customer Success leadership to translate technical success into durable revenue growth

Pay and Benefits

Perks:Learning BudgetRemote WorkCo-working StipendAnnual Offsite

Key Requirements

  • •7+ years of Customer Success or Account Management experience with complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region
  • •Proven ability to drive revenue outcomes, including owning a revenue quota and closing cross-sell opportunities along with renewals
  • •Strong understanding of the CEE market landscape and cultural nuances
  • •Familiarity with building and deploying AI agents
  • •Familiarity with API integrations and navigating SDKs
Experience:7+ yearsCEE regionB2B SaaSAI/ML
Skills:CommunicationInterpersonal skillsProblem-solvingRelationship buildingAnalytical thinking
Languages:PolishEnglish
Tech Stack:AI agentsAPIsSDKsWebMobileBackendOnboardingAnalytics

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor