Snowflake

1 month ago

RVP, Priority Support Engineering - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Strategic, revenue-focused leader responsible for end-to-end paid support offerings in the EMEA region. Manages the regional DSE team, drives adoption and renewal of paid support programs, and collaborates with Sales, Solutions Engineering, and Delivery to maximize value, consumption, and customer outcomes in a fast-moving, AI-native environment.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Build deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake.
•Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes.
•Lead the DSE team's contribution to the proactive, advisory-led support model: architectural reviews, proactive risk assessments, and identification of root-cause patterns on recurring issues.
•Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage, including joint visibility into case load, response-time performance, and incident trends, with shared accountability when paid customers need both arms of support working in concert.
•Own executive sponsorship and the customer narrative for at-risk paid support accounts; coordinate with reactive support leadership on escalation paths when their resources are required.

Key Requirements

•Sales-minded leader with extensive enterprise experience and a track record in paid support, premium services, or selling technical solutions to enterprise customers.
•Proven ability to carry or own revenue targets tied to attach, expansion, or renewal in a customer-facing role.
•5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment.
•Knowledge of data warehousing, data management, analytics, AI, and/or cloud computing.
•Experience leading cross-functional teams (sales, pre-sales, legal, marketing, finance, product) and guiding commercial targets.

Experience:10+ yearsSaaSCloudEnterprise

Skills:SalesforceCRMAISnowflakeSaaSCloud

Tech Stack:SalesforceAISnowflakeCRMSaaSCloud

Company Brief

Snowflake

Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Snowflake

1 month ago

RVP, Priority Support Engineering - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Build deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake.
•Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes.
•Lead the DSE team's contribution to the proactive, advisory-led support model: architectural reviews, proactive risk assessments, and identification of root-cause patterns on recurring issues.
•Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage, including joint visibility into case load, response-time performance, and incident trends, with shared accountability when paid customers need both arms of support working in concert.
•Own executive sponsorship and the customer narrative for at-risk paid support accounts; coordinate with reactive support leadership on escalation paths when their resources are required.

Key Requirements

•Sales-minded leader with extensive enterprise experience and a track record in paid support, premium services, or selling technical solutions to enterprise customers.
•Proven ability to carry or own revenue targets tied to attach, expansion, or renewal in a customer-facing role.
•5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment.
•Knowledge of data warehousing, data management, analytics, AI, and/or cloud computing.
•Experience leading cross-functional teams (sales, pre-sales, legal, marketing, finance, product) and guiding commercial targets.

Experience:10+ yearsSaaSCloudEnterprise

Skills:SalesforceCRMAISnowflakeSaaSCloud

Tech Stack:SalesforceAISnowflakeCRMSaaSCloud

Company Brief

Snowflake

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn