Customer Engineer

Applied Materials
Chongqing, Suzhou
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-2 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Problem-solving"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading Applied Materials equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Work closely with Senior Field Service Engineers and coordinate directly with customers to ensure smooth operations and exceptional service.

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Applied Materials
Applied Materials
1 day ago

Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 days ago

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading Applied Materials equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Work closely with Senior Field Service Engineers and coordinate directly with customers to ensure smooth operations and exceptional service.
Location: Chongqing, Suzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers on installing, maintaining, and upgrading customer equipment.
  • •Use digital analytics to troubleshoot and apply basic diagnostic techniques with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations.
  • •Fulfill additional assigned duties.

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Ability to diagnose and resolve basic technical challenges.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus valid driver’s license.
Experience:1-2 yearsCustomer serviceField service
Education:Associate's
Skills:CommunicationTroubleshootingProblem-solving
Licenses:Valid driver’s license
Tech Stack:Digital analyticsElectrical schematicsMechanical schematicsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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