Proposition Manager, Customer Portfolio Management (Central, Hong Kong Island, HK)

HSBC
America/Chicago
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Influencing","Cross-functional collaboration","Governance","Continuous improvement"]

Lead Premier Elite proposition and customer portfolio initiatives end-to-end, from defining the growth plan and commercialisation roadmap to tracking delivery against FRP targets, milestones, and KPIs. Own multi-channel acquisition programmes across referrals, cross-LoB collaboration, and external partnerships, while co-designing activation initiatives across the customer lifecycle. Drive seamless onboarding, use analytics and benchmarking to improve customer experience, and coordinate cross-functional governance and communications.

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FursaFursa
HSBC
HSBC
3 days ago

Proposition Manager, Customer Portfolio Management (Central, Hong Kong Island, HK)

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead Premier Elite proposition and customer portfolio initiatives end-to-end, from defining the growth plan and commercialisation roadmap to tracking delivery against FRP targets, milestones, and KPIs. Own multi-channel acquisition programmes across referrals, cross-LoB collaboration, and external partnerships, while co-designing activation initiatives across the customer lifecycle. Drive seamless onboarding, use analytics and benchmarking to improve customer experience, and coordinate cross-functional governance and communications.
Location: America/Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Deliver Premier Elite acquisition strategy and Finance Resource Planning (FRP) targets, including defining the growth plan, building the commercialisation roadmap, and tracking milestones and KPIs.
  • •Execute multi-channel acquisition programmes across customer referrals, cross-Line of Business collaboration, and external partnerships; support commercialization and liaison with 2LoD.
  • •Co-design activation and proposition initiatives aligned to business priorities and clearly articulate Premier Elite differentiators across the customer lifecycle.
  • •Implement end-to-end onboarding strategy and use data analytics, market research, and competitor benchmarking to diagnose pain points and drive continuous improvement.
  • •Partner with Distribution, Retail & Wealth Product, Marketing, cross-LoB teams, Legal, Compliance, and Finance to ensure initiatives are well-governed, compliant, and delivered on time; support customer communications and maintain proposition quality.

Key Requirements

  • •Degree in Business Administration, Marketing, Economics, or a related discipline.
  • •Minimum 5 years’ experience in HNW segment and proposition management.
  • •Strong track record in proposition strategy, commercialisation, and go-to-market execution, including complex cross-functional programmes.
  • •Proven stakeholder management skills to influence senior leaders and delivery teams across functions.
  • •Demonstrated ability to build operating processes, governance, and performance review frameworks.
Experience:5+ yearsHNW
Education:Bachelor's
Skills:Stakeholder managementInfluencingCross-functional collaborationGovernanceContinuous improvement
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn