DataDog

4 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Technical Account Manager (TAM) provides post-sales technical support, onboarding, guidance, and best-practice recommendations to large customers, helping IT operations translate business value from Datadog. This hybrid, collaborative role involves coordinating with product, engineering, and services teams to drive customer success, adoption, and ongoing optimization of Datadog deployments.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide ongoing technical support and guidance for product adoption, customization, and implementation following pre-sales, post-sales, and renewal processes.
•Regularly analyze customers’ IT environments and propose strategies to maximize Datadog value.
•Understand customer goals and use cases to recommend process changes, product adoption, configuration, and feature enhancements.
•Coach and train customer champions to ensure successful engagement and knowledge transfer.
•Participate in and prepare for monthly and quarterly business reviews with customers.
•Collaborate with Datadog product management, engineering, and services teams to identify new features and product opportunities.
•Continuously evolve best practices for technical deployment and customer success.

Pay and Benefits

Perks:Rsus401k

Key Requirements

•Experience delivering technical presentations and product demonstrations in pre- and post-sales environments.
•Self-starter who can understand business requirements and clearly explain Datadog value to executives and technical stakeholders.
•Hands-on experience with AWS, Azure or GCP.
•Proficiency in scripting languages such as Python, JavaScript, Ruby, Go, PHP, or Chef/Puppet.
•Familiarity with CI/CD tools (e.g., Jenkins, GitLab) and containerization (Docker, Kubernetes, Rancher).

Experience:SaaSCloudObservability

Skills:PythonJavaScriptRubyGoPHPChefPuppetJenkinsGitLabDockerKubernetes

Languages:JapaneseEnglish

Tech Stack:PythonJavaScriptRubyGoPHPChefPuppetJenkinsGitLabDockerKubernetes

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

4 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide ongoing technical support and guidance for product adoption, customization, and implementation following pre-sales, post-sales, and renewal processes.
•Regularly analyze customers’ IT environments and propose strategies to maximize Datadog value.
•Understand customer goals and use cases to recommend process changes, product adoption, configuration, and feature enhancements.
•Coach and train customer champions to ensure successful engagement and knowledge transfer.
•Participate in and prepare for monthly and quarterly business reviews with customers.
•Collaborate with Datadog product management, engineering, and services teams to identify new features and product opportunities.
•Continuously evolve best practices for technical deployment and customer success.

Pay and Benefits

Perks:Rsus401k

Key Requirements

•Experience delivering technical presentations and product demonstrations in pre- and post-sales environments.
•Self-starter who can understand business requirements and clearly explain Datadog value to executives and technical stakeholders.
•Hands-on experience with AWS, Azure or GCP.
•Proficiency in scripting languages such as Python, JavaScript, Ruby, Go, PHP, or Chef/Puppet.
•Familiarity with CI/CD tools (e.g., Jenkins, GitLab) and containerization (Docker, Kubernetes, Rancher).

Experience:SaaSCloudObservability

Skills:PythonJavaScriptRubyGoPHPChefPuppetJenkinsGitLabDockerKubernetes

Languages:JapaneseEnglish

Tech Stack:PythonJavaScriptRubyGoPHPChefPuppetJenkinsGitLabDockerKubernetes

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn