Black Box

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide first-level non-technical customer support across the EMEA region, with a focus on the German market. Manage cases and order-taking, respond via phone and email, maintain accurate records in the database, handle general inquiries and order-specific questions, and liaise with the procurement team to ensure accurate lead times and on-time delivery.

Location: Utrecht

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support our local teams and customers in the EMEA region, with a focus on the German market
•Follow up on outstanding queries and customer callbacks
•Maintain consistent and accurate records in the database after customer contact
•Handle general and order-specific customer inquiries, ensuring accuracy and on-time shipments
•Liaise with the international procurement team to ensure accurate lead times and delivery schedules are communicated

Key Requirements

•Near-native English, written and spoken; German language preferred
•5-7 years of work experience in an international shared services environment
•Solid experience in an administrative role; proactive and self-starter
•Proven track record of excellent customer service (internal and external)
•PC literate – MS Word, Excel, Outlook, databases, SAP

Experience:5-7 yearsEMEAShared servicesCustomer serviceB2B

Education:Master's

Skills:CommunicationNegotiationOrganizationCustomer serviceDetail oriented

Languages:EnglishGerman

Tech Stack:SAPMS WordExcelOutlook

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Utrecht

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support our local teams and customers in the EMEA region, with a focus on the German market
•Follow up on outstanding queries and customer callbacks
•Maintain consistent and accurate records in the database after customer contact
•Handle general and order-specific customer inquiries, ensuring accuracy and on-time shipments
•Liaise with the international procurement team to ensure accurate lead times and delivery schedules are communicated

Key Requirements

•Near-native English, written and spoken; German language preferred
•5-7 years of work experience in an international shared services environment
•Solid experience in an administrative role; proactive and self-starter
•Proven track record of excellent customer service (internal and external)
•PC literate – MS Word, Excel, Outlook, databases, SAP

Experience:5-7 yearsEMEAShared servicesCustomer serviceB2B

Education:Master's

Skills:CommunicationNegotiationOrganizationCustomer serviceDetail oriented

Languages:EnglishGerman

Tech Stack:SAPMS WordExcelOutlook

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website