Customer Specialist

Trane Technologies
United States
Workplace: HybridFull timeUSD 41,000 - 82,809.99 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Relationship building","Continuous improvement","Professionalism","Accuracy"]

Serve as a trusted advisor for HVAC parts and supply customers, helping resolve equipment and parts issues via phone and in-store support. Maintain product and promotion knowledge to recommend solutions and related items. Accurately manage quotes and orders to ensure timely fulfillment and customer satisfaction, while providing consistent professional service in a fast-paced environment.

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Trane Technologies
Trane Technologies
1 day ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a trusted advisor for HVAC parts and supply customers, helping resolve equipment and parts issues via phone and in-store support. Maintain product and promotion knowledge to recommend solutions and related items. Accurately manage quotes and orders to ensure timely fulfillment and customer satisfaction, while providing consistent professional service in a fast-paced environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Engage with phone customers to identify needs, respond to inquiries, and provide timely solutions for HVAC parts and supply.
  • •Maintain knowledge of Trane products, offerings, and promotions, recommending related products and add-ons to support sales growth.
  • •Present offerings to customers in person and on the phone.
  • •Execute quote and order management with high accuracy by entering quotes and invoices and following through on fulfillment.
  • •Ensure customer satisfaction and timely delivery through careful order processing and support.

Pay and Benefits

Salary: USD 41,000 - 82,809.99 annually
Perks:Health InsurancePaid Leave401k MatchTuition Assistance

Key Requirements

  • •GED or High School Diploma required.
  • •Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and mechanical aptitude are beneficial.
  • •Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
  • •Proven experience building customer relationships and maintaining professional service in challenging situations.
Experience:2+ years
Education:High School
Skills:Customer serviceRelationship buildingContinuous improvementProfessionalismAccuracy

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn