4 months ago

Guest Relations / The Lady in Red

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Act as the hotel ambassador, welcoming and bidding farewell to guests, and coordinating VIP interactions while communicating the hotel’s philosophy. You will have in-depth knowledge of the property and city layout, assist with VIP itineraries, gather guest feedback, manage guest communications, and ensure exceptional service standards across all guest touchpoints for a Kempinski property in Yerevan.

Location: Yerevan

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Welcome, facilitate and bid farewell to guests, ensuring a high standard of service

Pay and Benefits

Perks:Training

Key Requirements

• Armenian, English and Russian language proficiency is required (Knowledge of Armenian, English and Russian is a must).
•Excellent guest service and communication skills with ability to manage VIP expectations.
•Strong knowledge of the hotel, city layout, and local VIP ecosystem.
•Ability to collect, document, and disseminate guest feedback to relevant departments.
•Proactive problem solving and decision-making to enhance guest well-being.

Experience:HospitalityLuxuryHotel

Skills:CommunicationCustomer serviceProblem-solvingGuest relationsMultilingual communication

Languages:ArmenianEnglishRussian

Tech Stack:Opera PMSGoogle (feedback/reports)

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Kempinski

4 months ago

Guest Relations / The Lady in Red

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Yerevan

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Welcome, facilitate and bid farewell to guests, ensuring a high standard of service

Pay and Benefits

Perks:Training

Key Requirements

• Armenian, English and Russian language proficiency is required (Knowledge of Armenian, English and Russian is a must).
•Excellent guest service and communication skills with ability to manage VIP expectations.
•Strong knowledge of the hotel, city layout, and local VIP ecosystem.
•Ability to collect, document, and disseminate guest feedback to relevant departments.
•Proactive problem solving and decision-making to enhance guest well-being.

Experience:HospitalityLuxuryHotel

Skills:CommunicationCustomer serviceProblem-solvingGuest relationsMultilingual communication

Languages:ArmenianEnglishRussian

Tech Stack:Opera PMSGoogle (feedback/reports)

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor