Product Experience Team Lead

Lovable
Boston
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Communication","Leadership","Problem-solving"]

Lead the stand-up of Lovable's Product Experience (PX) function in the Boston area, building and growing the local PX team, establishing a campus talent pipeline with local universities, and owning US escalation handling to ensure consistent, high-quality user experiences across the Americas while collaborating with global teams.

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Lovable
Lovable
5 months ago

Product Experience Team Lead

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead the stand-up of Lovable's Product Experience (PX) function in the Boston area, building and growing the local PX team, establishing a campus talent pipeline with local universities, and owning US escalation handling to ensure consistent, high-quality user experiences across the Americas while collaborating with global teams.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead the Boston hub: Set the culture, manage day-to-day quality, and grow a team that delivers world-class PX across US time zones
  • •Build the campus pipeline: Forge active relationships with MIT, Harvard, and other Boston-area universities to recruit part-time and full-time talent into the PX team
  • •Build and manage a team of part-time student PX specialists: Including scheduling, onboarding, quality coaching, and performance management
  • •Own US escalations: You are the escalation point for complex user issues during Americas hours. You understand the product well enough to triage technical problems, collaborate with engineering when needed, and close the loop with the customer
  • •Be the voice of the user: Capture high-signal feedback from customers and make sure it reaches product and engineering

Key Requirements

  • •Customer-obsessed: 3+ years in B2C/B2B support or a customer-facing role
  • •Boston native with deep roots in the Boston tech/university ecosystem
  • •Operationally rigorous: ability to build systems, processes, schedules and metrics
  • •Product & technical fluency: understands product, can engage with product and engineering on complex issues
  • •Sharp communicator: warm, clear, and precise in coaching, feedback and represented at events
Experience:3+ yearsTech ecosystemBoston
Skills:CommunicationLeadershipProblem-solving
Languages:English

Company Brief

Lovable
Lovable builds a conversational AI platform that lets users create apps and websites by chatting with AI, automating full‑stack development and integrations to rapidly produce production-ready software.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: Stockholm, Sweden
Founded: 2023
WebsiteLinkedInGlassdoor