Technical Support Engineer, Distributed Infrastructure (D-IT)

Eaton
United States
Workplace: HybridFull timeUSD 69,000 - 101,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Time management","Organization","Prioritization","Teamwork"]

Provide post-sales technical support for power protection and data center products, including troubleshooting, diagnosis, and application assistance for customers via phone, email, and chat. Maintain detailed records of service requests and actions taken, follow published troubleshooting steps, and escalate to senior staff when needed. Participate in process and tool improvements, support team goals and metrics, and work rotational 8-hour shifts within the stated hours.

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Eaton
Eaton
1 month ago

Technical Support Engineer, Distributed Infrastructure (D-IT)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide post-sales technical support for power protection and data center products, including troubleshooting, diagnosis, and application assistance for customers via phone, email, and chat. Maintain detailed records of service requests and actions taken, follow published troubleshooting steps, and escalate to senior staff when needed. Participate in process and tool improvements, support team goals and metrics, and work rotational 8-hour shifts within the stated hours.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide post-sales technical support by troubleshooting, investigating, and resolving issues during and after product installation.
  • •Follow troubleshooting steps, use published materials, and refer to secondary sources or senior staff as needed.
  • •Document service request activities and troubleshooting steps using various technologies.
  • •Communicate product value propositions and support product line strategy with customers.
  • •Help improve team processes and electronic tools and support special projects to enhance performance and customer satisfaction.

Pay and Benefits

Salary: USD 69,000 - 101,000 annually

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum one (1) year of hands-on electrical industry experience.
  • •Experience with test equipment (multimeter, ammeter, network sniffer, etc.).
  • •Knowledge or experience using Linux operating systems.
  • •Prior customer-facing experience.
Experience:2-4 years
Education:Bachelor's
Skills:CommunicationTime managementOrganizationPrioritizationTeamwork
Tech Stack:Cisco NetworkingLinuxMultimeterAmmeterNetwork sniffer

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn