Measured

3 weeks ago

Technical Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide front-line technical support to Measured customers by responding to tickets and inquiries, triaging severity, resolving common platform and login/reporting issues, and escalating complex cases with clear reproduction steps and customer impact. Help customers navigate reporting dashboards and data visualization, troubleshoot basic data quality and integration concerns, and ensure accurate documentation and knowledge-base updates. Collaborate cross-functionally with Customer Success, Technical Support Engineers, Product, and Solutions in a fast-paced, 100% remote SaaS environment.

Location: Argentina

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries via ticketing system, email, Slack, and chat within SLA timeframes; manage ticket queues and ensure timely resolution.
•Triage and route support requests based on severity and impact, resolving common issues (login, access permissions, navigation, report generation).
•Escalate complex technical and data integrity issues to Technical Support Engineers with detailed context, reproduction steps, and customer impact assessment.
•Enable customers by guiding platform usage for reporting, dashboards, data visualization, exporting data, and understanding key metrics and discrepancies.
•Document interactions and contribute to internal and customer-facing knowledge bases; identify recurring questions and suggest self-service resources.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•1-3 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies.
•Basic technical aptitude and willingness to learn data platforms, software applications, and AI/Agentic tools for operational workflows.
•Excellent written and verbal communication skills with a customer-friendly, professional tone.
•Strong problem-solving and ability to troubleshoot issues systematically, managing multiple priorities in a fast-paced environment.
•Experience using ticketing systems (Zendesk, Intercom, Freshdesk, Jira Service Desk) or willingness to learn.

Experience:1-3 yearsB2B SaaSTechnologyCustomer support

Skills:CommunicationProblem-solvingCustomer empathyOrganizationCollaboration

Languages:English

Tech Stack:SlackZendeskIntercomFreshdeskJira Service DeskEmailChatGoogle AnalyticsAdobe AnalyticsGoogle SheetsExcelSQLFacebook AdsGoogle AdsLinkedIn AdsMarketing platformsReporting dashboardsData visualizationMedia mix modelingAttribution

Company Brief

Measured

Provides an ad measurement and marketing analytics platform that helps brands quantify incremental impact of digital advertising, run experiments and attribute ROI across channels to optimize media spend and campaign effectiveness.

Industry: SaaS

Website

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Measured

3 weeks ago

Technical Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Argentina

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries via ticketing system, email, Slack, and chat within SLA timeframes; manage ticket queues and ensure timely resolution.
•Triage and route support requests based on severity and impact, resolving common issues (login, access permissions, navigation, report generation).
•Escalate complex technical and data integrity issues to Technical Support Engineers with detailed context, reproduction steps, and customer impact assessment.
•Enable customers by guiding platform usage for reporting, dashboards, data visualization, exporting data, and understanding key metrics and discrepancies.
•Document interactions and contribute to internal and customer-facing knowledge bases; identify recurring questions and suggest self-service resources.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•1-3 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies.
•Basic technical aptitude and willingness to learn data platforms, software applications, and AI/Agentic tools for operational workflows.
•Excellent written and verbal communication skills with a customer-friendly, professional tone.
•Strong problem-solving and ability to troubleshoot issues systematically, managing multiple priorities in a fast-paced environment.
•Experience using ticketing systems (Zendesk, Intercom, Freshdesk, Jira Service Desk) or willingness to learn.

Experience:1-3 yearsB2B SaaSTechnologyCustomer support

Skills:CommunicationProblem-solvingCustomer empathyOrganizationCollaboration

Languages:English

Company Brief

Measured

Industry: SaaS

Website