Customer Success Manager

Wise
Austin
Workplace: HybridFull timeUSD 72,000 - 98,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Cross-functional collaboration","Data analysis","Incident response"]

Own operational strategy and execution for a portfolio of high-value banking and fintech partners, driving volume retention and operational performance for Wise Platform Partners. Partner with Account Management and internal teams to improve transfer success, reduce defects and contact/RFI rates, lead business reviews, analyze performance data, and unblock issues. Act as partner operational owner and liaison during incidents, advocate partner needs, and influence product roadmaps for scalable cross-border payments solutions.

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Wise
Wise
5 hours ago

Customer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own operational strategy and execution for a portfolio of high-value banking and fintech partners, driving volume retention and operational performance for Wise Platform Partners. Partner with Account Management and internal teams to improve transfer success, reduce defects and contact/RFI rates, lead business reviews, analyze performance data, and unblock issues. Act as partner operational owner and liaison during incidents, advocate partner needs, and influence product roadmaps for scalable cross-border payments solutions.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own volume retention, operational performance, and partner relationships for enterprise platform partners; drive operational initiatives to unblock growth.
  • •Partner with Account Managers to drive retention targets by improving transfer success, reducing defects, lowering contact/RFI rates, and improving partnership scalability.
  • •Lead operational success plans and business reviews with partners; analyze performance data, identify improvement areas, and run cross-functional initiatives tied to KPIs.
  • •Lead incident response and communications during service disruptions as the liaison between partners and internal teams.
  • •Advocate for partner needs by providing feedback to internal teams and influencing product roadmaps; optimize internal/external processes using data-driven insights.

Pay and Benefits

Salary: USD 72,000 - 98,000 annually

Key Requirements

  • •At least 5 years of fintech/banking experience working with enterprise banking clients or large companies in payments or financial services.
  • •Driven projects that improved customer experience with measurable, data-backed results.
  • •Deep operational expertise in cross-border payments, including knowledge of payment rails (ACH, wire, RTP), reconciliation processes, and API-based technical implementations.
  • •Ability to collect, analyze, and interpret large datasets to prioritize operational improvements and measure success.
  • •Strong stakeholder management experience influencing C-level executives and working cross-functionally with Product, Compliance, and Engineering.
Experience:5+ yearsFintechBankingPaymentsFinancial services
Skills:Stakeholder managementCommunicationCross-functional collaborationData analysisIncident response
Languages:English
Tech Stack:APIsWebhooksSystem integrationsReconciliationPayment railsACHWireRTPSLAs

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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