Risk Control Specialist

Manage active credit card fraud cases end-to-end by overseeing fact gathering, investigations, and recommending resolution actions while maintaining service level agreements. Monitor work queues, adjust staffing schedules, and handle escalated customer issues. Collaborate with legal, business teams, client leadership, and government agencies to develop anti-fraud policies and programs. Identify fraud patterns, implement process improvements, and research and manage the software programs used to analyze transactions and customer records.