Risk Control Specialist

Global Payments
Mexico
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceExperience: 4+ yearsEducation: bachelorsSkills: ["Coaching","Investigation","Risk management","Communication","Performance monitoring"]

Manage active credit card fraud cases end-to-end by overseeing fact gathering, investigations, and recommending resolution actions while maintaining service level agreements. Monitor work queues, adjust staffing schedules, and handle escalated customer issues. Collaborate with legal, business teams, client leadership, and government agencies to develop anti-fraud policies and programs. Identify fraud patterns, implement process improvements, and research and manage the software programs used to analyze transactions and customer records.

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FursaFursa
Global Payments
Global Payments
2 months ago

Risk Control Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live

Job Summary

Manage active credit card fraud cases end-to-end by overseeing fact gathering, investigations, and recommending resolution actions while maintaining service level agreements. Monitor work queues, adjust staffing schedules, and handle escalated customer issues. Collaborate with legal, business teams, client leadership, and government agencies to develop anti-fraud policies and programs. Identify fraud patterns, implement process improvements, and research and manage the software programs used to analyze transactions and customer records.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Oversee active credit card fraud cases, including fact gathering and investigation processes, and advise on resolution actions while maintaining SLAs.
  • •Monitor work queues, assign daily work, verify completion, and adjust staffing work plans and schedules to manage volumes and meet service levels.
  • •Implement and support anti-fraud processes to prevent fraudulent payments, transactions, and account registrations; monitor data and patterns to keep fraud losses within standards.
  • •Collaborate with legal, business units, client leadership, and relevant government agencies to develop policies and programs to detect, identify, and resolve fraudulent activity.
  • •Coach team members, monitor attendance and adherence, provide feedback, report daily team and individual performance statistics, and take corrective action as needed.

Key Requirements

  • •Bachelor's degree.
  • •Relevant experience or a degree in a related field from an accredited university (relevant experience may substitute).
  • •Typically at least 4 years of related professional experience.
  • •Ability to monitor work queues, assign daily work, and verify completion to meet service level standards.
  • •Ability to investigate fraud cases and advise on resolution actions to maintain SLAs.
Experience:4+ yearsFinancial services
Education:Bachelor's
Skills:CoachingInvestigationRisk managementCommunicationPerformance monitoring

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn