Customer Support Representative (Arbitrations Coordinator)

Handle arbitration for customer claims and complaints related to vehicles sold, coordinating timely resolution between buyers and sellers using auction arbitration policies. Accurately document cases, gather relevant information, and keep customers updated on arbitration status and timing. Advise customers on policies and the arbitration process, coordinate with the arbitration specialist and manage post-sale inspection, and maintain complete records while supporting negotiations on repairs and/or price adjustments.