IT Specialist - Sr Developer & designer (ServiceNow)

Eaton
Querétaro
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership skills","Ability to simplify complex solutions","Communication","Problem-solving"]

Drive and support ServiceNow solutions across initiation, development, validation, go-live, and user adoption for strategically aligned projects. Collaborate with architects and functional teams to deliver secure, scalable architectures and actionable outcomes, while defining DevOps workflows and Agile practices for ServiceNow applications. Act as a ServiceNow SME globally, including guidance and troubleshooting, and enhance automation and intelligent service delivery with Generative and Agentic AI capabilities.

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Eaton
Eaton
1 month ago

IT Specialist - Sr Developer & designer (ServiceNow)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive and support ServiceNow solutions across initiation, development, validation, go-live, and user adoption for strategically aligned projects. Collaborate with architects and functional teams to deliver secure, scalable architectures and actionable outcomes, while defining DevOps workflows and Agile practices for ServiceNow applications. Act as a ServiceNow SME globally, including guidance and troubleshooting, and enhance automation and intelligent service delivery with Generative and Agentic AI capabilities.
Location: Querétaro
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Drive technical delivery of ServiceNow solutions end-to-end (initiation through development, validation, go-live, and user adoption).
  • •Collaborate with architects and functional analysts to ensure solution architectures align with overall strategy and across teams (Platform, FAs, support).
  • •Define and implement DevOps workflow and Agile practices for ServiceNow applications to improve team efficiency and capability.
  • •Provide ServiceNow application solution expertise and architecture guidance, including processes, standards, governance, and performance of technical environments.
  • •Use Generative and Agentic AI capabilities in ServiceNow to enhance automation and intelligent service delivery, including AI governance/risk controls and test/metrics for AI features.

Key Requirements

  • •Bachelor’s degree in a technical discipline (B.E/BTech/MCA/B.S. Comp Sci/Mathematics/Engineering or equivalent).
  • •8+ years of relevant industry experience and 8+ years designing, developing, implementing, and administering ServiceNow application development.
  • •Strong knowledge of ServiceNow ITSM and related modules (Asset/HAM-SAM, Core Platform, Discovery, HRSD, SPM, CSDM, CMDB) plus ServiceNow scripting (Glide), MID Servers, Flow Designer, IntegrationHub, and ATF.
  • •Experience with REST APIs and OAuth2/JWT security, plus strong programming/scripting in JDK, JSP, HTML, and JavaScript.
  • •Hands-on experience with ServiceNow Generative/Agentic AI stack (Now Assist, Generative AI Controller, AI Search, EVAM/Virtual Agent), including AI governance, test automation with ATF, and LLM integrations (e.g., Azure OpenAI).
Experience:8+ yearsServiceNowITSMEnterprise ITGenerative AIAgentic AI
Education:Bachelor's in Technical discipline (B.E/BTech/MCA/B.S. Comp Sci/Mathematics/Engineering or equivalent)
Skills:Leadership skillsAbility to simplify complex solutionsCommunicationProblem-solving
Tech Stack:ServiceNowITSMAsset (HAM/SAM)Core PlatformDiscoveryHRSDSPMCSDMCMDBServiceNow scripting (Glide)MID ServersFlow DesignerIntegrationHubATFREST APIsOracle/SQLApigeeAgile/ScrumJDKJSP

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn