Commercial Print Engineer ( Hertfordshire/Bedfordshire )

Canon
United Kingdom
Workplace: HybridFull timeGBP 35,273+ annuallyFunction: Communications, PR & CommunityEducation: certificationSkills: ["Communication","Customer service","Problem-solving","Time management","Teamwork"]

Provide first-line troubleshooting and root-cause service on Canon commercial print inkjet devices and related pre-/post-finishing equipment, meeting strict service level agreements. Focus on high first-time fix and low recall rates using cost-effective labor and parts, while delivering exceptional customer service through clear communication and accurate service documentation. Install, service, and repair onsite, support technical escalations, provide customer product instruction, and keep stock inventory optimized.

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Canon
Canon
2 days ago

Commercial Print Engineer ( Hertfordshire/Bedfordshire )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide first-line troubleshooting and root-cause service on Canon commercial print inkjet devices and related pre-/post-finishing equipment, meeting strict service level agreements. Focus on high first-time fix and low recall rates using cost-effective labor and parts, while delivering exceptional customer service through clear communication and accurate service documentation. Install, service, and repair onsite, support technical escalations, provide customer product instruction, and keep stock inventory optimized.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide first-line troubleshooting and determine root causes for issues on commercial print ink jet devices.
  • •Install, service, and repair Canon commercial print inkjet printers and related pre-/post-finishing equipment while maintaining quality standards.
  • •Meet service level agreements with a high first-time fix rate and minimum return/recalls.
  • •Record all activities correctly according to company guidelines and ensure post-sale field service requirements are met.
  • •Provide customer product instruction and training, advise on chargeable work when required, and provide technical escalation support as needed.

Pay and Benefits

Salary: GBP 35,273 annually
Perks:PensionPaid LeaveCompany Car

Key Requirements

  • •NVQ or equivalent qualification in an electrical and/or mechanical discipline.
  • •Be a competent Service Engineer in a production/commercial environment with strong fault-finding and resolution in electromechanical systems.
  • •Relevant IT experience and the ability to work effectively within service processes and guidelines.
  • •Understanding of Health & Safety guidelines and ability to comply with company policies.
  • •Full UK driving license and readiness to work a shift rotation.
Education:Certification / Diploma
Skills:CommunicationCustomer serviceProblem-solvingTime managementTeamwork
Licenses:Full UK driving license

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
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