Sika

1 week ago

IT Digital & Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide first- and second-line IT support to end users in Cairo via phone, email, and remote tools. Troubleshoot hardware, software, and network issues; manage support tickets with proper documentation; and perform installations, configurations, and diagnostics across multiple platforms. Support onboarding and user training, monitor system performance, and help implement/customize digital tools and applications while collaborating with the IT team.

Location: Cairo

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide first-line and second-line technical support to end users via phone, email, and remote support tools.
•Troubleshoot hardware, software, and network connectivity issues and diagnose root causes to implement solutions.
•Manage and prioritize support tickets using ticketing systems, ensuring timely resolution and documentation.
•Install, configure, and maintain operating systems, applications, and digital tools across multiple platforms.
•Assist with user onboarding and training, and support implementation/customization of digital tools and applications.

Key Requirements

•Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline.
•Minimum 5 years in IT support and/or application development.
•Hands-on experience with Microsoft 365 and Power Platform.
•Basic understanding of SQL and databases.
•Experience with Microsoft 365 administration and Power Platform development, plus ticketing systems and networking basics.

Experience:5+ yearsIT supportApplication developmentMicrosoft 365Power PlatformCorporate or industrial support

Education:Bachelor's in Engineering, Computer Science, IT, or a related discipline

Skills:Analytical and problem-solvingCustomer service orientationCommunicationAbility to manage multiple prioritiesAccountability

Certifications:Microsoft certificationsPower Platform certificationAzure certificationM365 certification

Languages:English

Tech Stack:Microsoft 365Power PlatformSQLAzureM365SAPMicrosoft DynamicsERP systemsAPI integrationsTicketing systemsMobile app designNetworking

Company Brief

Sika

Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sika

1 week ago

IT Digital & Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide first-line and second-line technical support to end users via phone, email, and remote support tools.
•Troubleshoot hardware, software, and network connectivity issues and diagnose root causes to implement solutions.
•Manage and prioritize support tickets using ticketing systems, ensuring timely resolution and documentation.
•Install, configure, and maintain operating systems, applications, and digital tools across multiple platforms.
•Assist with user onboarding and training, and support implementation/customization of digital tools and applications.

Key Requirements

•Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline.
•Minimum 5 years in IT support and/or application development.
•Hands-on experience with Microsoft 365 and Power Platform.
•Basic understanding of SQL and databases.
•Experience with Microsoft 365 administration and Power Platform development, plus ticketing systems and networking basics.

Experience:5+ yearsIT supportApplication developmentMicrosoft 365Power PlatformCorporate or industrial support

Education:Bachelor's in Engineering, Computer Science, IT, or a related discipline

Skills:Analytical and problem-solvingCustomer service orientationCommunicationAbility to manage multiple prioritiesAccountability

Certifications:Microsoft certificationsPower Platform certificationAzure certificationM365 certification

Languages:English

Tech Stack:Microsoft 365Power PlatformSQLAzureM365SAPMicrosoft DynamicsERP systemsAPI integrationsTicketing systemsMobile app designNetworking

Company Brief

Sika

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn