Renewals Specialist

MongoDB
Gurugram
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Adaptability","Drive","Competitiveness"]

Own contract renewals and customer retention within an assigned territory, proactively managing the renewals base to drive on-time renewals and improve renewal rate. Build strong customer relationships through daily interactions, collaborating closely with Sales, Customer Success, and internal stakeholders. Forecast renewals and communicate effectively to diverse internal and external audiences, while pursuing achievement against retention and renewals targets.

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FursaFursa
MongoDB
MongoDB
4 days ago

Renewals Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own contract renewals and customer retention within an assigned territory, proactively managing the renewals base to drive on-time renewals and improve renewal rate. Build strong customer relationships through daily interactions, collaborating closely with Sales, Customer Success, and internal stakeholders. Forecast renewals and communicate effectively to diverse internal and external audiences, while pursuing achievement against retention and renewals targets.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively manage the renewals base in the assigned territory to achieve on-time renewals and customer retention.
  • •Collaborate with Sales, Customer Success, and other internal stakeholders to support renewal outcomes.
  • •Build strong and effective relationships with customers to strengthen retention.
  • •Increase renewal rate through execution and continuous improvement of renewal processes.
  • •Report renewals forecast and track renewal performance.

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

  • •3+ years of customer-facing experience in a fast-paced, competitive market, preferably focused on closing renewals.
  • •Proven record of overachievement and hitting customer renewal targets.
  • •Outstanding verbal and written communication skills to present to diverse internal and external audiences.
  • •Driven and competitive, with a strong desire to be successful.
  • •College degree or equivalent work experience, with prior exposure to database, cloud, and infrastructure technology a plus.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationRelationship buildingAdaptabilityDriveCompetitiveness
Languages:English
Tech Stack:MongoDB AtlasAWSGoogle CloudMicrosoft AzureDatabasesCloudInfrastructureOpen source

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn