Manager, Education Services

Emerson
Pittsburgh
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Conflict resolution","Planning","Customer focus"]

Lead and grow the Power & Water Solutions educational services business for North America. Oversee an Educational Services team to deliver high-quality training programs, set delivery standards, and improve customer satisfaction. Manage the Education Services profit-and-loss (P&L) center against sales, asset management, and productivity targets while driving continuous improvement and next-generation in-person, virtual, and hybrid training. Collaborate across teams, develop customer educational plans, and support marketing and sales efforts.

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Emerson
Emerson
1 week ago

Manager, Education Services

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Last checked: 21 hours agoStatus: Live

Job Summary

Lead and grow the Power & Water Solutions educational services business for North America. Oversee an Educational Services team to deliver high-quality training programs, set delivery standards, and improve customer satisfaction. Manage the Education Services profit-and-loss (P&L) center against sales, asset management, and productivity targets while driving continuous improvement and next-generation in-person, virtual, and hybrid training. Collaborate across teams, develop customer educational plans, and support marketing and sales efforts.
Location: Pittsburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide management oversight, direction, and strategy for the North America Educational Services team.
  • •Establish objectives and maintain quality standards for educational training modules to ensure high customer satisfaction.
  • •Manage the Educational Services profit-and-loss (P&L) center to meet financial metrics including sales and productivity targets.
  • •Drive continuous improvement, internal training initiatives, and next-generation training methods for in-person, virtual, and hybrid programs.
  • •Work directly with customers to develop and customize educational plans and participate in marketing and selling educational services.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kLearning BudgetParental Leave

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •Minimum of 6 years of proven experience in field service, sales, application engineering, or first-level management.
  • •Strong people skills with the ability to resolve customer issues and lead in a technically challenging environment.
  • •Strong communication skills and leadership capabilities to motivate and develop teams delivering educational programs.
  • •Willingness and ability to travel domestically up to 25%.
Experience:6+ years
Education:Bachelor's
Skills:LeadershipCommunicationConflict resolutionPlanningCustomer focus
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn