NTT

1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide end-users with exceptional IT service desk support, guidance, and training for devices, applications, and business processes. Log, update, and escalate support issues promptly, and support IT onboarding for new users. Partner with internal IT teams on system testing, integration, and maintenance, while identifying and implementing process and technology improvements across IT business areas.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements; be willing to grow in other IT business areas.

Key Requirements

•Provide exceptional IT service desk support, guidance, and training to end-users.
•Strong English written and verbal communication skills with customer service focus.
•Strong troubleshooting skills for bug-finding and resolution across IT issues.
•Ability to work independently within a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Windows 10, macOS, iOS, Android, Google Suite, Microsoft Environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentIT onboardingSystem testingIntegrationMaintenance

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT