Intercom

1 month ago

Forward Deployed Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Forward Deployed Software Engineers bridge customer needs and product innovation, working hands-on with strategic clients to design and deliver high-impact AI-driven SaaS solutions. You’ll collaborate with R&D and GTM teams, influence roadmap decisions, and ship practical software while ensuring measurable business outcomes in real-world environments.

Location: Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Drive adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations
•Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin
•Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
•Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback
•Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalPensionEquityRemote WorkMeal Allowance

Key Requirements

•Strong engineering background in Computer Science, Mathematics, Software Engineering, or Physics
•Experience building a SaaS product with real-world usage
•Interest in AI/ML and ability to rapidly learn new problems and architectures
•Strong cross-functional collaboration skills and ability to navigate organizational boundaries
•Proficiency in at least one high-level programming language (e.g., JavaScript, Python, Ruby) and ability to prototype and ship software quickly

Experience:SaaSAICustomer support

Skills:CommunicationCollaborationProblem-solvingAdaptabilityLeadership

Languages:English

Tech Stack:JavaScriptPythonRubyREST APIs

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 month ago

Forward Deployed Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Drive adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations
•Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin
•Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
•Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback
•Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalPensionEquityRemote WorkMeal Allowance

Key Requirements

•Strong engineering background in Computer Science, Mathematics, Software Engineering, or Physics
•Experience building a SaaS product with real-world usage
•Interest in AI/ML and ability to rapidly learn new problems and architectures
•Strong cross-functional collaboration skills and ability to navigate organizational boundaries
•Proficiency in at least one high-level programming language (e.g., JavaScript, Python, Ruby) and ability to prototype and ship software quickly

Experience:SaaSAICustomer support

Skills:CommunicationCollaborationProblem-solvingAdaptabilityLeadership

Languages:English

Tech Stack:JavaScriptPythonRubyREST APIs

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn