[ADSO] Eco & Social Creation Policy Quality and Enforcement Lead - Singapore

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsSkills: ["Leadership","Stakeholder management","Root cause analysis","Data-driven decision-making","Logical thinking"]

Lead policy quality and enforcement for ADSO’s Eco & Social Creation data labeling operations. You’ll drive end-to-end ecosystem key metrics delivery and quality assurance across regions, translate platform policies and regional regulations into consistent labeling standards, and continuously improve calibration and assessment procedures. Partner with QA teams, BPO vendors, and stakeholders to manage risks and incidents, run root-cause analyses, and collaborate with teams to improve LLM training through data-driven insights.

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FursaFursa
TikTok
TikTok
9 hours ago

[ADSO] Eco & Social Creation Policy Quality and Enforcement Lead - Singapore

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead policy quality and enforcement for ADSO’s Eco & Social Creation data labeling operations. You’ll drive end-to-end ecosystem key metrics delivery and quality assurance across regions, translate platform policies and regional regulations into consistent labeling standards, and continuously improve calibration and assessment procedures. Partner with QA teams, BPO vendors, and stakeholders to manage risks and incidents, run root-cause analyses, and collaborate with teams to improve LLM training through data-driven insights.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Sr. Manager level

Key Responsibilities

  • •Direct end-to-end delivery of ecosystem key metrics data operations and quality assurance across regional and multiple markets.
  • •Develop policy understanding and translate policies into accurate, consistent quality standards for data labeling and enforcement.
  • •Establish and continuously optimize data labeling guidelines, calibration protocols, and quality assessment procedures for diverse global markets.
  • •Lead quality assurance teams to conduct root cause analysis on guideline ambiguities, performance gaps, or high-severity escalations, and execute corrective actions.
  • •Manage vendor and stakeholder oversight with global BPO partners, ensuring deliverables meet productivity and quality targets.

Key Requirements

  • •5+ years in data operations, Trust & Safety, content moderation, or AI data delivery, including managing global or cross-regional functions.
  • •Strong understanding of machine learning pipelines, LLMs, and hybrid human-machine data labeling frameworks.
  • •Ability to lead and influence global stakeholders in ambiguous, fast-paced, cross-cultural environments.
  • •Proficiency in data analysis and dashboard creation (e.g., SQL, Excel) to drive continuous improvement.
  • •Proficiency with human moderation tools, content management systems, and people management systems; English proficiency required.
Experience:5+ yearsAI data deliveryTrust & SafetyContent moderationData operations
Skills:LeadershipStakeholder managementRoot cause analysisData-driven decision-makingLogical thinking
Languages:English
Tech Stack:Machine learningLLMsData labelingSQLExcelHuman moderation toolsContent management systemsPeople management systems

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn