Networking Managed Services Engineer (L1)

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Client-focused communication","Active listening","Resilience","Adaptability"]

Provide entry-level managed services for clients by monitoring infrastructure, investigating and resolving first-line incidents, and executing approved request-fulfillment procedures. Use ITSM tools to handle tickets, perform maintenance activities like patching and configuration changes, and support shift handovers to maintain service continuity. Identify recurring issues and optimization opportunities, update knowledge articles, and escalate when needed. May occasionally support disaster recovery tests and project work.

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Dimension Data
Dimension Data
2 months ago

Networking Managed Services Engineer (L1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide entry-level managed services for clients by monitoring infrastructure, investigating and resolving first-line incidents, and executing approved request-fulfillment procedures. Use ITSM tools to handle tickets, perform maintenance activities like patching and configuration changes, and support shift handovers to maintain service continuity. Identify recurring issues and optimization opportunities, update knowledge articles, and escalate when needed. May occasionally support disaster recovery tests and project work.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide managed services by monitoring client infrastructure and solutions and detecting errors as they occur.
  • •Identify, investigate, and resolve technical incidents and problems using approved procedures for request fulfillment.
  • •Handle first-line incidents through telephonic, ITSM ticket, or chat support; execute maintenance activities such as patching and configuration changes.
  • •Maintain service continuity with smooth shift handovers, efficient resolution, and escalation when necessary.
  • •Identify optimization opportunities, contribute to knowledge updates, and occasionally support project work and disaster recovery functions/tests.

Key Requirements

  • •Basic understanding of networking/security technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, and EIGRP.
  • •Strong discipline for handling tickets day to day, following defined SOPs and procedures.
  • •Good understanding of ITSM tools and ITSM processes for incident and request handling.
  • •Strong planning skills and ability to adapt to changing environments.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's in information technology/computing
Skills:PlanningClient-focused communicationActive listeningResilienceAdaptability
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSCisco ISEMeraki switchesBGPOSPFEIGRPITSM

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn