Netflix

2 days ago

Technology Experience Specialist - Studio (12 months FTC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-line technical support for Netflix’s proprietary Studio marketing technology and production-planning applications. Investigate and troubleshoot user friction, diagnose complex issues, and collaborate with subject matter experts and partner teams to resolve recurring problems long-term. Use tools like ticketing systems, Zendesk, Jira, and GenAI productivity assistance (e.g., Claude CoWork) to triage, document, and maintain an organized user-experience backlog while supporting users across production phases.

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Serve as first-line support for proprietary Marketing Technology & Promotional Media applications used by Studio.
•Troubleshoot issues in production planning tools by building working knowledge of production workflows and terminology.
•Understand how production systems and pipelines interconnect and how they impact the overall production lifecycle.
•Maintain awareness of upcoming application releases and migrations that may affect production workflows.
•Support users across different production phases with varying technical expertise levels.

Key Requirements

•5+ years of experience in corporate IT, systems administration, or technology support, preferably in streaming, media technology, or broadcasting.
•Comfort using GenAI productivity tools (e.g., Claude CoWork) and applying AI thoughtfully within technical workflows.
•Serve as a primary point of contact for technical assistance across channels such as ticketing systems, email, chat, and virtual meetings.
•Strong critical-thinking skills to investigate, troubleshoot, research, and diagnose complex technical issues.
•Maintain a robust documentation mindset and experience triaging issues, participating in incident/outage workflows, and escalating to partner teams as needed.

Experience:5+ yearsStreamingMedia technologyBroadcasting

Skills:Critical thinkingDocumentationCollaborationTroubleshootingCommunication

Languages:English

Tech Stack:Claude CoWorkGenAIZendeskJiraTicketing systemsEmailChatVirtual meetings

Company Brief

Netflix

Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Gatos, United States

Founded: 1997

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Netflix

2 days ago

Technology Experience Specialist - Studio (12 months FTC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Serve as first-line support for proprietary Marketing Technology & Promotional Media applications used by Studio.
•Troubleshoot issues in production planning tools by building working knowledge of production workflows and terminology.
•Understand how production systems and pipelines interconnect and how they impact the overall production lifecycle.
•Maintain awareness of upcoming application releases and migrations that may affect production workflows.
•Support users across different production phases with varying technical expertise levels.

Key Requirements

•5+ years of experience in corporate IT, systems administration, or technology support, preferably in streaming, media technology, or broadcasting.
•Comfort using GenAI productivity tools (e.g., Claude CoWork) and applying AI thoughtfully within technical workflows.
•Serve as a primary point of contact for technical assistance across channels such as ticketing systems, email, chat, and virtual meetings.
•Strong critical-thinking skills to investigate, troubleshoot, research, and diagnose complex technical issues.
•Maintain a robust documentation mindset and experience triaging issues, participating in incident/outage workflows, and escalating to partner teams as needed.

Experience:5+ yearsStreamingMedia technologyBroadcasting

Skills:Critical thinkingDocumentationCollaborationTroubleshootingCommunication

Languages:English

Tech Stack:Claude CoWorkGenAIZendeskJiraTicketing systemsEmailChatVirtual meetings

Company Brief

Netflix

Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Gatos, United States

Founded: 1997

Glassdoor: 4.1

Website LinkedIn Glassdoor