Senior Customer Success Manager (Thai Speaking)

Braze
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Communication","Customer advocacy","Relationship building","Time management","Teamwork"]

Own relationships with Enterprise customers in Thailand, serving as their trusted advisor from renewal and retention through net retention goals. Partner with Account Executives to align commercial strategy and drive renewals. Lead success planning, feature adoption, and proactive account health monitoring, while coordinating with Technical Support, Industry Solutions, and Deliverability Services to ensure seamless outcomes. Provide escalation, advocacy, customer feedback synthesis, and mentorship to junior colleagues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Braze
Braze
2 days ago

Senior Customer Success Manager (Thai Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 55 minutes agoStatus: Live

Job Summary

Own relationships with Enterprise customers in Thailand, serving as their trusted advisor from renewal and retention through net retention goals. Partner with Account Executives to align commercial strategy and drive renewals. Lead success planning, feature adoption, and proactive account health monitoring, while coordinating with Technical Support, Industry Solutions, and Deliverability Services to ensure seamless outcomes. Provide escalation, advocacy, customer feedback synthesis, and mentorship to junior colleagues.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with Account Executives to align commercially and drive renewals, retention, and net retention for your customers.
  • •Act as the main point of contact and trusted advisor, building shared Success Plans to drive feature adoption and customer objectives.
  • •Proactively analyze product usage to identify opportunities and risks, maintaining regular engagement through check-ins, events, and Executive Business Reviews.
  • •Coordinate with other Braze teams (Technical Support, Industry Solutions, Deliverability Services) to deliver seamless support for customers.
  • •Escalate as needed, collect and synthesize customer feedback to inform product development, and provide mentorship to junior colleagues.
Travel: Medium travel

Pay and Benefits

Perks:EquityRetirementPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisability InsuranceParental LeaveLearning BudgetVolunteer Week

Key Requirements

  • •3-6 years of relevant experience in Customer Success, onboarding, implementations, or project management.
  • •Fluency in Thai.
  • •Proven track record managing complex, high-value accounts or projects with enterprise clients and multiple stakeholders.
  • •Excellent communication skills with strong follow-up, time management, and ideally project management experience or certifications (e.g., PMP, Agile).
  • •Strong technical domain knowledge across two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (e.g., HTML).
Experience:3-6 yearsCustomer successEnterpriseSaaSMarketing automationAnalytics
Skills:CommunicationCustomer advocacyRelationship buildingTime managementTeamwork
Certifications:PMPAgile
Languages:Thai
Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingAnalyticsHTMLAgile

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn