Senior Associate-Technology Operations Engineering

Drive reliability, resiliency, performance, and modernization of critical American Express platforms across mainframe and distributed environments. Serve as a hands-on engineer for production support, incident/problem/change troubleshooting, automation, and platform engineering. Use SRE and operational excellence practices to improve availability and recoverability, define KPIs/SLOs, and support disaster recovery, capacity planning, and continuous improvement using tools and technologies spanning cloud, data, and observability.