Officer, Digital Onboarding & Commercialization Emiratized Role

First Abu Dhabi Bank
Dubai, Abu Dhabi
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsSkills: ["Negotiation","Interpersonal skills","Team working","Communication","Risk awareness"]

Manage customer exit requests by screening customers’ financial records, assessing risk, and proposing solutions to support continued borrowing relationships. Handle and process EOSB (employer end-of-service/exit) cases by managing batches, alerts, and account earmarking. Coordinate proactively with internal teams to reduce delays and complaints, represent the Indemnities department in customer meetings, maintain MIS tracking, and ensure timely, accurate execution of departmental TATs and escalations.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
3 days ago

Officer, Digital Onboarding & Commercialization Emiratized Role

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage customer exit requests by screening customers’ financial records, assessing risk, and proposing solutions to support continued borrowing relationships. Handle and process EOSB (employer end-of-service/exit) cases by managing batches, alerts, and account earmarking. Coordinate proactively with internal teams to reduce delays and complaints, represent the Indemnities department in customer meetings, maintain MIS tracking, and ensure timely, accurate execution of departmental TATs and escalations.
Location: Dubai, Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Perform primary screening of customer financial records from a credit and risk perspective and propose solutions to continue relationships.
  • •Prepare and submit proposals for cases where EOSB are received to identify ways to continue borrowing relationships without overexposing the bank to risk.
  • •Proactively retain customers by coordinating with internal departments to identify risks and potentials based on the customer’s new financial standing and handle customer requests.
  • •Carry out operational processing for the Indemnities department when EOSB is received: handle batches, ensure alerts, and earmark accounts when required.
  • •Manage customer communications, represent the department in customer meetings, ensure TATs are met, follow up to keep EOSB processing smooth, and maintain MIS reporting and accurate transaction records.

Key Requirements

  • •Minimum 2 years of experience in the same role.
  • •Good negotiation skills and ability to present the customer’s perspective.
  • •Ability to perform primary initial screening into customers’ financial records and assess financial stand.
  • •Very good understanding of product policies, features, and running campaigns.
  • •Good understanding of products, policies and systems, with knowledge of banking systems.
Experience:2+ yearsBanking
Skills:NegotiationInterpersonal skillsTeam workingCommunicationRisk awareness

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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Glassdoor: 3.5
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