General Dynamics

1 month ago

NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and manage a Help Desk team delivering IT support across the NVIDIA? (Note: NCIS context) The role oversees service requests and incidents, ensures timely resolution, and coordinates with system administrators and developers to resolve complex issues. Onsite at Quantico, VA, with 2nd/3rd shift options and an Active TS/SCI clearance, contributing to critical government IT operations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of User Support Specialists to deliver IT support services across the organization.
•Oversee the generation and management of service requests and incident tickets, ensuring timely resolution and accurate tracking of action items.
•Provide excellent customer service across organizational levels addressing hardware, software, network, system/application access, and telecommunications issues.
•Oversee the installation and maintenance of end-user devices (desktops, laptops, printers, peripherals, and mobile devices) and maintain an up-to-date IT equipment database.
•Foster collaboration between the support team, system/network administrators, and developers to resolve complex technical issues.

Key Requirements

•5+ years of Help Desk management experience in IT
•Active TS/SCI clearance
•US Citizenship required
•CompTIA Security+ CE certification
•BS Degree in technical discipline (additional 2 years of experience acceptable in lieu of degree)

Experience:5+ yearsGovernmentDefenseCyberIT services

Education:Bachelor's

Skills:Customer serviceLeadershipProblem-solving

Certifications:CompTIA Security+ CE

Tech Stack:ITILCompTIA Security+ CE

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:TS/SCI

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 month ago

NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of User Support Specialists to deliver IT support services across the organization.
•Oversee the generation and management of service requests and incident tickets, ensuring timely resolution and accurate tracking of action items.
•Provide excellent customer service across organizational levels addressing hardware, software, network, system/application access, and telecommunications issues.
•Oversee the installation and maintenance of end-user devices (desktops, laptops, printers, peripherals, and mobile devices) and maintain an up-to-date IT equipment database.
•Foster collaboration between the support team, system/network administrators, and developers to resolve complex technical issues.

Key Requirements

•5+ years of Help Desk management experience in IT
•Active TS/SCI clearance
•US Citizenship required
•CompTIA Security+ CE certification
•BS Degree in technical discipline (additional 2 years of experience acceptable in lieu of degree)

Experience:5+ yearsGovernmentDefenseCyberIT services

Education:Bachelor's

Skills:Customer serviceLeadershipProblem-solving

Certifications:CompTIA Security+ CE

Tech Stack:ITILCompTIA Security+ CE

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:TS/SCI

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn