Customer Experience Banker - Navarre, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Problem-solving","Sales acumen","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in customers, retaining and growing consumer and business relationships. Provide exemplary customer service by resolving issues, accurately processing transactions, and balancing daily. Educate customers on consumer deposit products, proactively identify growth opportunities through sales and follow-up, and refer customers to other bank areas to deepen partnerships while following all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 days ago

Customer Experience Banker - Navarre, OH

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, retaining and growing consumer and business relationships. Provide exemplary customer service by resolving issues, accurately processing transactions, and balancing daily. Educate customers on consumer deposit products, proactively identify growth opportunities through sales and follow-up, and refer customers to other bank areas to deepen partnerships while following all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships using a disciplined sales process, follow-up programs, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk and regulatory policies and procedures; demonstrate sales, customer service, relationship management, communication, and presentation skills.

Key Requirements

  • •High School Diploma or GED with minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Provide excellent customer service and effectively resolve customer issues.
  • •Be proficient in understanding and educating customers on consumer deposit products.
  • •Use a disciplined sales process for retention and growth, including new customer follow-up, outbound calling, and sourcing referrals.
  • •Adhere to operational, security, risk and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Skills:Customer serviceProblem-solvingSales acumenRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn