Sales Supervisor, Full-Time - Southport

Reformation
Chicago
Workplace: OnsiteFull timeUSD 22 - 28 hourlyFunction: SalesSkills: ["Communication","Emotional intelligence","Coaching","Customer focus","Self-motivation"]

Lead sales performance and revenue in a Reformation store by managing your own client book, hitting commission-based sales targets, and delivering elevated “white-glove” service. Serve as a keyholder responsible for opening/closing, sales floor standards, and loss prevention and safety during shifts. Coach associates in real time, manage segment handovers, and use Endear and digital tools to drive retention through personalized clienteling and styling appointments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Reformation
Reformation
4 days ago

Sales Supervisor, Full-Time - Southport

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead sales performance and revenue in a Reformation store by managing your own client book, hitting commission-based sales targets, and delivering elevated “white-glove” service. Serve as a keyholder responsible for opening/closing, sales floor standards, and loss prevention and safety during shifts. Coach associates in real time, manage segment handovers, and use Endear and digital tools to drive retention through personalized clienteling and styling appointments.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Own individual sales performance by meeting and exceeding sales goals with a focus on high SPH and KPI targets.
  • •Deliver elevated clienteling and styling consultations, building long-term loyalty through personalized outreach and one-on-one appointments.
  • •Serve as a keyholder for opening and closing, ensuring operations readiness, visual standards, and flawless execution.
  • •Lead sales floor operations during shifts, including sales floor energy, real-time staffing adjustments, and handling customer and team escalations.
  • •Maintain safety and compliance during assigned shifts, manage transition chat-ins and handovers, and coach associates to align service and sales with the company model.

Pay and Benefits

Salary: USD 22 - 28 hourly
Perks:Health InsuranceDentalVisionPaid LeaveRetirementCommuter BenefitsClothing Discount

Key Requirements

  • •At least 2–3 years of experience in a high-volume, sales-driven or commission-based luxury/premium retail environment with a history of hitting SPH and personal sales targets.
  • •Exceptional communication skills and emotional intelligence to build instant rapport and navigate diverse personalities professionally.
  • •A deep passion for styling with proven ability to curate collections for clients based on body type, occasion, and personal style.
  • •Ability to maintain extraordinary customer feedback scores (NPS) by delivering an elevated service level.
  • •A self-starter mindset to treat the role like a career and stay motivated through challenges.
Experience:Luxury retailCommission-based retail
Skills:CommunicationEmotional intelligenceCoachingCustomer focusSelf-motivation
Tech Stack:Endear

Company Brief

Reformation
Designs and sells sustainable, trend-driven women's apparel and accessories with an emphasis on eco-friendly materials, ethical production, and transparent supply chains. Operates direct-to-consumer retail and e-commerce channels.
Industry: Fashion & Apparel
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2009
WebsiteLinkedIn