Reservation Agent (Syria, SY)

Power International Holding
Syria
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Sales acumen","Problem-solving"]

Facilitate hotel guest bookings by handling inquiries and processing reservations through phone, email, and online booking platforms. Advise guests on accommodations based on preferences and budget, manage room availability and inventory to optimize occupancy and revenue, and ensure accurate entry of guest details, payments, and special requests in the reservation system. Coordinate with housekeeping and front office to support smooth check-in/out, and promote packages and promotions while maintaining policy knowledge and reporting reservation performance.

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FursaFursa
Power International Holding
Power International Holding
2 days ago

Reservation Agent (Syria, SY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Facilitate hotel guest bookings by handling inquiries and processing reservations through phone, email, and online booking platforms. Advise guests on accommodations based on preferences and budget, manage room availability and inventory to optimize occupancy and revenue, and ensure accurate entry of guest details, payments, and special requests in the reservation system. Coordinate with housekeeping and front office to support smooth check-in/out, and promote packages and promotions while maintaining policy knowledge and reporting reservation performance.
Location: Syria
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle guest inquiries and reservations via phone, email, and online booking platforms with accurate details on availability, rates, and amenities.
  • •Assist guests in choosing suitable accommodations based on preferences, budget, and special requirements.
  • •Process reservations accurately in the hotel reservation system, entering guest information, payment details, and special requests.
  • •Monitor room availability and manage inventory by adjusting room allocations and rates to maximize occupancy and revenue.
  • •Coordinate with housekeeping and front office for smooth check-in and check-out, and respond professionally to guest issues and complaints.

Key Requirements

  • •Minimum 5 years of working experience with 3 years of relevant experience.
  • •Proficiency in hotel reservation systems and booking platforms to process reservations and manage room inventory.
  • •Strong communication and customer service skills to address guest inquiries, resolve issues, and provide accurate information.
  • •Strong attention to detail for accurate data entry of guest information, payment details, and special requests.
  • •ERP knowledge preferably SAP functional skills.
Experience:5+ yearsHospitalityHotel reservations
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSales acumenProblem-solving
Tech Stack:SAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website