BCO Manager (Bangkok, Bangkok, TH, 10500)

HSBC
Bangkok
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5-8 yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Interpersonal skills","Risk management","Relationship building"]

Own the end-to-end credit and lending servicing journey, delivering BCO tasks against OKRs, SLAs, and KPIs while ensuring seamless customer and stakeholder processes. Combine client relationship management with strong risk assessment to protect credit quality and achieve requisite risk-adjusted returns. Drive productivity and customer experience improvements, support deal discussions, and ensure first-line-of-defence controls, audit/regulator remediation, and robust MI with risk thresholds.

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FursaFursa
HSBC
HSBC
40 minutes ago

BCO Manager (Bangkok, Bangkok, TH, 10500)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Live

Job Summary

Own the end-to-end credit and lending servicing journey, delivering BCO tasks against OKRs, SLAs, and KPIs while ensuring seamless customer and stakeholder processes. Combine client relationship management with strong risk assessment to protect credit quality and achieve requisite risk-adjusted returns. Drive productivity and customer experience improvements, support deal discussions, and ensure first-line-of-defence controls, audit/regulator remediation, and robust MI with risk thresholds.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Deliver BCO tasks in line with agreed OKRs, SLAs, and KPIs.
  • •Own the end-to-end credit and lending servicing journey for customers and internal stakeholders.
  • •Manage client relationships while performing strong risk assessment to ensure credit quality and risk-adjusted returns.
  • •Drive productivity and customer experience improvements, aligned to a globally consistent C&L operating model and training initiatives.
  • •Act as first line of defence: maintain internal control standards, implement audit and regulator recommendations, and ensure MI and controls for credit risk thresholds.

Key Requirements

  • •Bachelor’s degree in Business, Finance, or a related field.
  • •5-8 years of corporate lending experience with strong analytical skills and credit knowledge.
  • •Strong understanding of financing instruments and banking products for Wholesale Banking.
  • •Strong stakeholder management skills, able to navigate complex situations and align senior leaders.
  • •Clear understanding of group credit risk principles, policies, and statutory compliances.
Experience:5-8 yearsCorporate lendingWholesale banking
Education:Bachelor's
Skills:Stakeholder managementCommunicationInterpersonal skillsRisk managementRelationship building

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn