Representative, Customer Service (Pooling)

Synchrony
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Relationship building","Teamwork","Adaptability"]

Join our Customer Service team in a pooling role handling inbound calls for client credit cards, resolving inquiries, and identifying card services sales opportunities. You will engage with stores and customers, maintain high call quality, and adapt to a hybrid work setup in a fast-paced environment, delivering excellent service and building rapport with clients.

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FursaFursa
Synchrony
Synchrony
5 months ago

Representative, Customer Service (Pooling)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Join our Customer Service team in a pooling role handling inbound calls for client credit cards, resolving inquiries, and identifying card services sales opportunities. You will engage with stores and customers, maintain high call quality, and adapt to a hybrid work setup in a fast-paced environment, delivering excellent service and building rapport with clients.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s)
  • •Resolve credit inquiries on new accounts
  • •Use problem solving/decision making skills to achieve the highest level of customer satisfaction
  • •Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing
  • •Comply with over-all call quality standards

Key Requirements

  • •Completed at least 2nd year in College or 2-year Associate course
  • •Must have at least 30 mbps wired internet connection
  • •Excellent English Verbal and written Communication Skills
  • •Ability and willingness to recognize, deliver on card service sales opportunities
  • •Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
Experience:BankingFinanceCredit cards
Skills:CommunicationCustomer serviceRelationship buildingTeamworkAdaptability
Languages:English

Company Brief

Synchrony
Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 2003
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Glassdoor: 3.7
WebsiteLinkedIn