Majors Customer Success Manager

Harvey
Chicago
Workplace: HybridFull timeUSD 180,000 - 210,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Strategic planning","Influencing stakeholders","Prioritization","Collaboration"]

Own strategic relationships with Harvey’s largest customers, guiding them through adoption to ensure they derive maximum value from the platform. Lead integration into daily workflows, monitor account health, and mitigate risks early. Enable end users through training and collaboration with Legal Product Specialists, and engage stakeholders— including executives—to turn customers into advocates. Collect customer insights and partner with Product to improve services, with up to 25% travel.

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Harvey
Harvey
1 month ago

Majors Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own strategic relationships with Harvey’s largest customers, guiding them through adoption to ensure they derive maximum value from the platform. Lead integration into daily workflows, monitor account health, and mitigate risks early. Enable end users through training and collaboration with Legal Product Specialists, and engage stakeholders— including executives—to turn customers into advocates. Collect customer insights and partner with Product to improve services, with up to 25% travel.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary customer contact with a consultative, thought-partner approach to deliver a superior customer experience.
  • •Lead integration of Harvey into customers’ daily workflows, ensuring seamless adoption and optimal use of AI solutions.
  • •Monitor customer health using key indicators, address risks early, and drive initiatives supporting long-term success and retention.
  • •Enable end users through training and enablement, collaborating with Legal Product Specialists to support daily adoption.
  • •Relay customer insights to internal teams and collaborate with Product to continuously improve offerings; travel up to 25%.
Travel: Medium travel

Pay and Benefits

Salary: USD 180,000 - 210,000 annually

Key Requirements

  • •Background in management consulting/technology advisory or strategic customer success/account management in Enterprise SaaS or legal environments.
  • •Experience leading change management and wide-scale adoption for large technology projects.
  • •Excellent communication and strategic planning skills, with influence across stakeholder levels including executives.
  • •Results-driven mindset with the ability to prioritize competing tasks and manage demanding customers.
  • •Collaborative, proactive, team-first approach.
Experience:Enterprise SaaSLegalManagement consultingTechnology advisory
Skills:CommunicationStrategic planningInfluencing stakeholdersPrioritizationCollaboration
Tech Stack:AIAgentic AIEnterprise-grade platform

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor