Ejecutivo de Atención a Clientes (Tampico)

Skydropx
Mexico
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Proactivity","Attitude","Problem-solving","Customer service","Empathy"]

Provide proactive customer support for Skydropx’s MX operations. Resolve client inquiries through HubSpot and other tools, ensure timely updates and high CSAT, manage tickets, maintain workflow automations, and collaborate with Finance, Tech, Partnerships, and Product to escalate and resolve issues while upholding SLAs across LATAM operations.

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Skydropx
Skydropx
2 months ago

Ejecutivo de Atención a Clientes (Tampico)

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide proactive customer support for Skydropx’s MX operations. Resolve client inquiries through HubSpot and other tools, ensure timely updates and high CSAT, manage tickets, maintain workflow automations, and collaborate with Finance, Tech, Partnerships, and Product to escalate and resolve issues while upholding SLAs across LATAM operations.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Proactively manage customer cases within the MX support area, understanding all processes, systems, and tools to resolve inquiries efficiently.
  • •Respond to tickets via our CRM and fill in properties correctly, using all provided tools (HubSpot, Timedoctor, Slack, Gmail) to manage daily tasks.
  • •Maintain workflow automations and rules in HubSpot to improve operational efficiency.
  • •Communicate effectively with customers, reassigning pipelines as needed and escalating to supervisors when necessary.
  • •Monitor performance KPIs (response time, resolution time, CSAT, quality, productivity) and meet variable compensation KPIs.

Key Requirements

  • •Education: Lic. in Industrial Engineering, Logistics, International Business, or Business Administration or similar.
  • •+2 years of experience in similar roles.
  • •Advanced Excel skills.
  • •Desirable SQL knowledge.
  • •Desirable HubSpot CRM experience.
Experience:2+ yearsLogisticsCustomer serviceHubSpotLATAMCRM
Education:Bachelor's in Industrial Engineering
Skills:ProactivityAttitudeProblem-solvingCustomer serviceEmpathy
Languages:Spanish
Tech Stack:HubSpotExcelSQLGmailSlackTimedoctor

Company Brief

Skydropx
Provides a shipping and logistics platform for e-commerce businesses in Latin America, offering rate comparison, carrier integrations, API access, label generation, and fulfillment tools to streamline parcel delivery and returns.
Industry: Logistics
Company Size: Medium (51 to 250 employees)
Headquarters: Mexico City, Mexico
WebsiteLinkedIn