Manager, Client Service

Kantar
Chicago, New York
Workplace: HybridFull timeUSD 79,100 - 96,700 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem solving","Time management","Critical thinking","Growth mindset"]

Lead client service delivery for media effectiveness research projects, serving as a primary point of contact for key clients. Manage project execution end-to-end—study setup, survey design, data analysis, reporting, and presentations—while optimizing quality and timelines. Build brand and media capabilities, lead scoping and kickoff meetings, and generate insights to support strategy and innovation. Guide junior team members and support proposal development with sales partners.

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Kantar
Kantar
1 day ago

Manager, Client Service

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead client service delivery for media effectiveness research projects, serving as a primary point of contact for key clients. Manage project execution end-to-end—study setup, survey design, data analysis, reporting, and presentations—while optimizing quality and timelines. Build brand and media capabilities, lead scoping and kickoff meetings, and generate insights to support strategy and innovation. Guide junior team members and support proposal development with sales partners.
Location: Chicago, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Execute media solution projects and support higher-complexity engagements and/or advise team members.
  • •Ensure efficient, high-quality delivery; optimize timelines and manage project quality in collaboration with client teams and internal partners.
  • •Design and oversee studies from start to finish, including study setup, survey design, data analysis, and report writing/presentations.
  • •Lead scoping/kickoff meetings and present data results to clients and their end clients.
  • •Generate insights through analytical thinking, support proposal development with sales partners, and guide junior team members.

Pay and Benefits

Salary: USD 79,100 - 96,700 annually
Perks:Health InsuranceDentalVision401kCommuter BenefitsPaid Leave

Key Requirements

  • •2+ years of professional experience in a client service market research role with exposure to quantitative methodologies.
  • •Project management experience with strong process and time management, prioritizing competing deadlines.
  • •Proficiency in Microsoft Office and ability to learn additional business tools (e.g., data management/cross tab and proprietary tools).
  • •Strong detail orientation with ability to manage multiple work streams and work across multiple teams.
  • •Bachelor’s degree in market research/marketing or a related social science and analytic discipline.
Experience:2+ yearsMarket researchClient serviceMedia effectivenessQuantitative methodologiesAudience measurement
Education:Bachelor's in market research/marketing or related social science and analytic disciplines
Skills:CommunicationProblem solvingTime managementCritical thinkingGrowth mindset
Tech Stack:Microsoft Office

Company Brief

Kantar
Global data, insights and consulting company providing market research, analytics, and strategic advisory services to help brands, media companies and organizations understand consumer behavior and drive business growth.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 1993
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn