Universal Banker (Wakefield, GB, WF1 1XB)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Resilience","Ownership"]

Provide exceptional customer service as a first point of contact in the branch, taking ownership of customer needs and delivering a personalised experience. Educate customers on HSBC digital services and fraud awareness, and support those with vulnerable or more complex situations. Help customers with complex banking needs while ensuring financial inclusion. Work full-time across branch hours, complete in-branch training, and meet customer experience expectations.

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FursaFursa
HSBC
HSBC
2 days ago

Universal Banker (Wakefield, GB, WF1 1XB)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide exceptional customer service as a first point of contact in the branch, taking ownership of customer needs and delivering a personalised experience. Educate customers on HSBC digital services and fraud awareness, and support those with vulnerable or more complex situations. Help customers with complex banking needs while ensuring financial inclusion. Work full-time across branch hours, complete in-branch training, and meet customer experience expectations.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact in the Branch Customer Service Team, taking ownership of individual customer needs and delivering an exceptional customer experience.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best way to support them.
  • •Help customers with more complex banking needs so they feel supported in their choices.
  • •Actively raise fraud awareness and support customers with potentially vulnerable or complex requirements.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Health InsurancePensionLife AssurancePaid Leave

Key Requirements

  • •Excellent communication skills to engage in effective conversations, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly, efficient service.
  • •Be resilient in a continuously changing environment.
  • •Previous customer service experience is helpful (but not essential).
  • •Genuine passion for going above and beyond for customers (and ability to hold a conversation).
Skills:CommunicationEmpathyCustomer focusResilienceOwnership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn