Customer Support Specialist - BankCard Fraud

Serve on the bank’s fraud team as the frontline point of contact for customers, handling inbound calls about debit, credit, and corporate cards. Intake Reg E and Reg Z dispute and fraud cases, review account activity to reduce risk and loss, and troubleshoot issues related to card transactions and online websites. Monitor fraud detection queues and consumer authentication services while performing card maintenance and security-related account actions.