Benchling

3 days ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own post-go-live Success Package delivery for enterprise life science customers, building deep relationships with scientists and IT leaders while optimizing their Benchling experience. Coordinate across Customer Success, Professional Services, and Support to mitigate risks, manage multiple accounts, and serve as the escalation point. Lead projects including tenant configuration, documentation, and “sprint-based” Optimization Services Accelerators, using strong scientific acumen and project management skills to drive outcomes.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Develop and maintain deep customer relationships with scientists, heads of research, IT managers, and other stakeholders.
•Serve as the main point of contact for Success Package delivery post-go-live, managing multiple accounts simultaneously.
•Partner with customers, CX stakeholders, and sales to optimize customer Benchling instances and drive engagement and expansion outcomes.
•Identify, communicate, and mitigate risks and issues impacting customer success across budget, scope, product gaps, and adoption.
•Lead projects including configuration and maintenance of customer Benchling tenants, process documentation, and delivery of Optimization Services Accelerators.

Key Requirements

•2+ years of active Benchling experience with hands-on familiarity and ability to independently lead customer-facing engagements.
•BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or a similar life science field.
•Experience in a lab or research setting with the ability to quickly understand complex scientific concepts.
•Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
•Strong written and verbal communication skills to present and connect with stakeholders from scientists to executives leadership.

Experience:2+ yearsBiotechLife sciencesR&DEnterprise life sciencesCustomer-facingAI platform

Education:Bachelor's in Molecular Biology, Biochemistry, Genetics, Bioengineering (or similar life science field)

Skills:CommunicationPresentationProject managementCustomer advocacyProactive ownership

Tech Stack:BenchlingLucidChartSmartsheetsJiraCertiniaSQLAPI integrationPython

Company Brief

Benchling

Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.

Industry: Biotech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Benchling

3 days ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Develop and maintain deep customer relationships with scientists, heads of research, IT managers, and other stakeholders.
•Serve as the main point of contact for Success Package delivery post-go-live, managing multiple accounts simultaneously.
•Partner with customers, CX stakeholders, and sales to optimize customer Benchling instances and drive engagement and expansion outcomes.
•Identify, communicate, and mitigate risks and issues impacting customer success across budget, scope, product gaps, and adoption.
•Lead projects including configuration and maintenance of customer Benchling tenants, process documentation, and delivery of Optimization Services Accelerators.

Key Requirements

•2+ years of active Benchling experience with hands-on familiarity and ability to independently lead customer-facing engagements.
•BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or a similar life science field.
•Experience in a lab or research setting with the ability to quickly understand complex scientific concepts.
•Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
•Strong written and verbal communication skills to present and connect with stakeholders from scientists to executives leadership.

Experience:2+ yearsBiotechLife sciencesR&DEnterprise life sciencesCustomer-facingAI platform

Education:Bachelor's in Molecular Biology, Biochemistry, Genetics, Bioengineering (or similar life science field)

Skills:CommunicationPresentationProject managementCustomer advocacyProactive ownership

Tech Stack:BenchlingLucidChartSmartsheetsJiraCertiniaSQLAPI integrationPython

Company Brief

Benchling

Industry: Biotech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor