Lead / AM - Service Delivery (Network)

Black Box
Mumbai
Full timeFunction: Transportation & Fleet OperationsExperience: 10-15 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Leadership","Troubleshooting","Incident management","Change management"]

Lead service delivery for a production network environment, ensuring uptime for critical services and guiding L2 teams during incidents and P1 troubleshooting. Own network operations across CISCO/Juniper/Nokia/Aruba/Extreme/Huawei platforms, including WAN protocol operations, routing/switching optimization, change management, and patch management. Partner with OEMs and TAC, provide RCA and audit inputs, and help reduce TAC dependency through upskilling and best-practice adoption.

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FursaFursa
Black Box
Black Box
2 days ago

Lead / AM - Service Delivery (Network)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead service delivery for a production network environment, ensuring uptime for critical services and guiding L2 teams during incidents and P1 troubleshooting. Own network operations across CISCO/Juniper/Nokia/Aruba/Extreme/Huawei platforms, including WAN protocol operations, routing/switching optimization, change management, and patch management. Partner with OEMs and TAC, provide RCA and audit inputs, and help reduce TAC dependency through upskilling and best-practice adoption.
Location: Mumbai
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure service uptime (99.99%) for all critical services and identify single points of failure with mitigation/remediation strategies.
  • •Provide advanced troubleshooting for incidents and problem management, including RCA, and guide L2 team during P1 incidents and TAC discussions.
  • •Lead network configuration and change management, including patch management for production devices.
  • •Drive optimization for routing/switching technologies and security policy/access rules, and provide technical inputs for audit findings and device hardening/security best practices.
  • •Monitor and manage TAC requests, plan upskilling to reduce TAC dependency, and provide technical support for vulnerability (VA) assessment and remediation.

Key Requirements

  • •15+ years of experience in network operations with production network environment support across CISCO, Juniper, Nokia, Aruba, Extreme, and Huawei.
  • •Extensive hands-on configuration and troubleshooting experience with Juniper devices including ACX, MX, and SRX.
  • •Strong knowledge of routing and related protocols (BGP, MPLS, IGP, ISIS, OSPF, LDP) and switching/VLAN technologies (VLAN, HSRP, VXLAN-EVPN).
  • •Experience with network security technologies, QoS, switching, and routing, including support for security policy/access rules optimization.
  • •Relevant certifications including JNCIS/JNCIP-SP/JNCIP-ENT/JNCIE, CCNP, Fortinet NSE 4/5/6, and Extreme/Aruba certifications (Aruba ClearPass).
Experience:10-15 yearsNetwork operationsISP
Education:Bachelor's
Skills:CommunicationCollaborationLeadershipTroubleshootingIncident managementChange management
Certifications:JNCISJNCIP-SPJNCIP-ENTJNCIECCNPFortinet NSE-4Fortinet NSE-5Fortinet NSE-6Extreme certificationsAruba ClearPass
Tech Stack:JuniperCiscoNokiaHuaweiArubaExtremeACXMXSRXJNCISJNCIP-SPJNCIP-ENTJNCIECCNPFortinetNSE-4NSE-5NSE-6Extreme certificationsAruba ClearPass

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website