2 months ago

Middleware - Web & Application Server Administrator

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Manage and maintain clients’ packaged application technologies (ErP, Middleware) by proactively monitoring, investigating, and resolving incidents, service requests, and alerts. Provide second-line managed services with medium complexity while protecting SLA commitments through disciplined ticket updates and incident logging. Collaborate with clients and internal teams, execute documented change management, support automation and disaster recovery activities, and produce trend analysis for continuous improvement.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Monitor, investigate, and resolve application-based incidents, service requests, and alerts to keep operations running smoothly.
•Provide second-line support for client issues with medium complexity while maintaining SLA compliance.
•Update tickets with resolution tasks, promptly log incidents, and ensure application infrastructure remains optimized.
•Execute change management activities carefully and ensure changes are properly documented and approved.
•Collaborate with automation teams, support disaster recovery functions, coach Service Desk/L1 teams, and produce trend analysis for continuous improvement.

Key Requirements

•Hands-on experience managing platforms including ErP, Middleware, and other business-critical software.
•Moderate experience in managed services, including using ticketing tools such as ServiceNow.
•Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
•Ability to plan activities and adapt quickly to changing circumstances.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Education:Bachelor's in information technology/computing

Skills:CommunicationActive listeningProblem-solvingAdaptabilityAbility to work under pressure

Tech Stack:ServiceNowMiddlewareErP

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT