Product Development Engineer

AMD
Kaohsiung
Workplace: OnsiteFull timeTWD 1,831,970 - 2,617,100 annuallyFunction: QA, Test & Release EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Customer advocacy","Stakeholder management","Analytical thinking","Root cause analysis","Conflict resolution"]

Lead customer quality engagements for strategic data center, networking, and AI infrastructure customers. Serve as the primary customer quality interface, managing escalations, audits, and nonconformances while owning end-to-end complaint processing (intake through verification). Drive root-cause analysis and structured problem solving (8D, 5-Why, Ishikawa, Pareto, DOE), coordinate cross-functional teams to prevent recurrence, and monitor quality metrics to improve satisfaction and field performance.

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FursaFursa
AMD
AMD
19 hours ago

Product Development Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead customer quality engagements for strategic data center, networking, and AI infrastructure customers. Serve as the primary customer quality interface, managing escalations, audits, and nonconformances while owning end-to-end complaint processing (intake through verification). Drive root-cause analysis and structured problem solving (8D, 5-Why, Ishikawa, Pareto, DOE), coordinate cross-functional teams to prevent recurrence, and monitor quality metrics to improve satisfaction and field performance.
Location: Kaohsiung
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for customer quality issues, escalations, audits, and scorecards.
  • •Manage customer communications for nonconformances, containment, interim actions, and permanent corrective actions.
  • •Own the end-to-end complaint process: intake, triage, containment, root cause analysis, and verification of effectiveness.
  • •Lead structured problem-solving (8D) using 5-Why, Ishikawa, Pareto, and DOE when appropriate, coordinating corrective actions to prevent recurrence.
  • •Monitor key quality metrics (DPPM, AFR, LRR, MFR), analyze trends, and maintain accurate records in the QMS for internal reviews and customer scorecards.

Pay and Benefits

Salary: TWD 1,831,970 - 2,617,100 annually

Key Requirements

  • •Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related technical discipline (advanced degree preferred).
  • •8+ years of experience in Customer Quality / Supplier Quality / Reliability Engineering.
  • •Proven experience managing customer-facing quality issues in manufacturing or semiconductor environments.
  • •Strong expertise in quality methodologies including 8D, FMEA, CAPA, and Six Sigma.
  • •Experience with server platforms, x86 processors, AI accelerators, networking products, Ethernet adapters, SmartNICs, DPUs, or AI-NICs (highly desirable).
Experience:8+ yearsManufacturingSemiconductorData centerNetworkingAI infrastructure
Education:Bachelor's in Electrical Engineering, Computer Engineering, Mechanical Engineering or related technical discipline
Skills:Customer advocacyStakeholder managementAnalytical thinkingRoot cause analysisConflict resolution
Certifications:ASQ CQESix Sigma Green BeltSix Sigma Black Belt
Languages:En-us
Tech Stack:8D5-WhyIshikawaParetoDOEFMEACAPASix SigmaQMSDPPMAFRLRRMFRHTOLStress testingSystem validation8D/CAQMS recordsKaizenQMS reports

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
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