Junior Technical Support Engineer【障害者採用】

Salesforce
Japan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Time management","Customer focus","Teamwork"]

Entry-level technical support engineer role serving as the first contact for customers, providing quick, accurate troubleshooting of Salesforce products and customizations, developing technical expertise, and driving customer satisfaction through analysis, documentation, and collaborative problem-solving in a fast-paced environment.

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FursaFursa
Salesforce
Salesforce
5 months ago

Junior Technical Support Engineer【障害者採用】

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Entry-level technical support engineer role serving as the first contact for customers, providing quick, accurate troubleshooting of Salesforce products and customizations, developing technical expertise, and driving customer satisfaction through analysis, documentation, and collaborative problem-solving in a fast-paced environment.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot standard features and customer customizations for Salesforce products.
  • •Establish and maintain technical expertise in the relevant product areas.
  • •Demonstrate strong analysis, troubleshooting, and problem-solving skills to maximize customer satisfaction.
  • •Manage customer expectations and customer experience to maximize satisfaction.
  • •Participate actively in training and leverage internal tools and escalation teams to investigate, document, prioritize, and speed resolution.

Key Requirements

  • •Computer science or equivalent bachelor’s degree
  • •3-5+ years in technical support or technical account management
  • •Understanding of Internet technologies (firewalls, web servers, proxies)
  • •Knowledge of system integration technologies (CTI, data cleansing/deduplication, data replication, Salesforce object transactions)
  • •Database concepts and SQL knowledge
Experience:3-5 yearsSaaSCRMCloud computing
Education:Bachelor's
Skills:CommunicationProblem-solvingTime managementCustomer focusTeamwork
Certifications:ADMIN201APP BUILDERDEV401DEV501
Languages:EnglishJapanese
Tech Stack:Java.NETSQLXMLSOAPJavaScriptHTMLCSSSalesforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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