Sr Customer Development Rep (Beijing, BJ, CN, 100027)

HSBC
Beijing
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Interpersonal skills","Presentation","Service mindset","Ability to work under pressure","Persuasion"]

Proactively manage a complex client portfolio, acting as a trusted advisor and leading strategic conversations at the portfolio level. Deliver creative, flexible customer solutions based on business requirements, and ensure smooth handover of client relationships to relationship managers after closing sales. Provide excellent customer service by resolving enquiries and complaints to customer satisfaction, contributing to team improvement through active participation in team activities, and supporting fair outcomes and proper conduct.

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FursaFursa
HSBC
HSBC
1 day ago

Sr Customer Development Rep (Beijing, BJ, CN, 100027)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Proactively manage a complex client portfolio, acting as a trusted advisor and leading strategic conversations at the portfolio level. Deliver creative, flexible customer solutions based on business requirements, and ensure smooth handover of client relationships to relationship managers after closing sales. Provide excellent customer service by resolving enquiries and complaints to customer satisfaction, contributing to team improvement through active participation in team activities, and supporting fair outcomes and proper conduct.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Proactively manage a complex portfolio of clients and lead strategic dialogues at a portfolio level.
  • •Deliver creative and flexible customer solutions aligned to specific business requirements.
  • •Properly hand over customer relationships to relationship managers after closing sales.
  • •Provide excellent customer service by ensuring enquiries and complaints are accurately and effectively resolved.
  • •Participate in team-building activities and contribute suggestions for work improvement.

Key Requirements

  • •University degree or above (recognized by the state).
  • •Strong interpersonal skills and effective presentation skills.
  • •Well-developed service and sales attitude, with the ability to work under pressure.
  • •Presentable, outgoing, and persuasive communication style.
  • •Good oral and written English is preferable.
Education:Bachelor's
Skills:Interpersonal skillsPresentationService mindsetAbility to work under pressurePersuasion
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn