Manager, Reservations (Bozeman, MT)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Coaching","Interpersonal communication","Revenue awareness","Analytical problem-solving"]

Lead the Reservations department to deliver One&Only Moonlight Basin service standards while managing day-to-day operations, guest communications, and follow-ups. Drive revenue performance by using conversation, upselling, cross-selling, and suggestive selling, and partner with Revenue Management and Sales & Marketing to monitor demand and improve booking trends. Oversee third-party channels, manage no-shows and late cancellations, resolve escalations, and coach the team to achieve exceptional guest engagement and selling results.

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Kerzer International
Kerzer International
1 day ago

Manager, Reservations (Bozeman, MT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead the Reservations department to deliver One&Only Moonlight Basin service standards while managing day-to-day operations, guest communications, and follow-ups. Drive revenue performance by using conversation, upselling, cross-selling, and suggestive selling, and partner with Revenue Management and Sales & Marketing to monitor demand and improve booking trends. Oversee third-party channels, manage no-shows and late cancellations, resolve escalations, and coach the team to achieve exceptional guest engagement and selling results.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee the daily Reservations operation to ensure reservations, correspondence, guest requests, and follow-ups are handled accurately and efficiently.
  • •Ensure personalized, professional, and seamless service for every guest and caller according to service standards.
  • •Conduct quality audits and spot checks to confirm compliance with SOPs, service standards, and operational controls.
  • •Oversee third-party reservation channels to ensure rates, inventory, and availability are accurate.
  • •Lead escalated inquiries, special requests, VIP arrangements, and guest concerns, and review complaints within 24 hours where applicable.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveHousingSki PassCommuter BenefitsMeal AllowanceDiscounts

Key Requirements

  • •Minimum 5 years of progressive hospitality reservations experience, including at least 2 years in a management position.
  • •Experience in a five-star hotel or resort environment.
  • •Proven ability to lead, coach, and develop a high-performing Reservations team.
  • •Strong commercial awareness with demonstrated ability to drive revenue.
  • •Advanced knowledge of Opera Property Management System (PMS) and reservations-related systems.
Experience:5+ yearsHospitalityHotelResortFive-star
Skills:LeadershipCoachingInterpersonal communicationRevenue awarenessAnalytical problem-solving
Tech Stack:OperaOpera Property Management System (PMS)Reservations-related systems

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn