Broccoli AI

2 months ago

Head of AI Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead the design and execution of an AI-powered customer success engine to scale retention and expansion for a rapidly growing SaaS platform. Own post-sale outcomes, driving NDR, revenue opportunities from customer data, and scalable onboarding and support processes powered by AI.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Director level

Key Responsibilities

•Build the AI-powered success engine that scales from 500 to 5,000+ customers
•Turn customer data into revenue opportunities and redesign onboarding to be fast, repeatable, and low-touch
•Automate support and success workflows using AI and design scalable health scoring, segmentation, and playbooks
•Hire and lead teams across Success, Deployment, and Support
•Own retention, expansion, and NDR metrics to drive revenue growth

Pay and Benefits

Salary: USD 200 - 300 annually

Key Requirements

•8+ years of strategy, product, or operations experience in roles such as product manager, engagement manager, consultant, or founder

Experience:8+ yearsSaaSAICustomer success

Skills:Problem-solvingCommunicationLeadershipStrategic thinking

Tech Stack:ClaudeAI

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Broccoli AI

Builds AI-driven software solutions to help organizations automate workflows, extract insights from data, and improve decision-making using machine learning models and intelligent automation tools tailored for enterprise use cases.

Industry: AI & Machine Learning

Website

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Broccoli AI

2 months ago

Head of AI Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Director level

Key Responsibilities

•Build the AI-powered success engine that scales from 500 to 5,000+ customers
•Turn customer data into revenue opportunities and redesign onboarding to be fast, repeatable, and low-touch
•Automate support and success workflows using AI and design scalable health scoring, segmentation, and playbooks
•Hire and lead teams across Success, Deployment, and Support
•Own retention, expansion, and NDR metrics to drive revenue growth

Pay and Benefits

Salary: USD 200 - 300 annually

Key Requirements

•8+ years of strategy, product, or operations experience in roles such as product manager, engagement manager, consultant, or founder

Experience:8+ yearsSaaSAICustomer success

Skills:Problem-solvingCommunicationLeadershipStrategic thinking

Tech Stack:ClaudeAI

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Broccoli AI

Industry: AI & Machine Learning

Website