Head of AI Success

Broccoli AI
San Francisco
Workplace: OnsiteFull timeUSD 200 - 300 annuallyFunction: Data Science & Machine LearningExperience: 8+ yearsSkills: ["Problem-solving","Communication","Leadership","Strategic thinking"]

Lead the design and execution of an AI-powered customer success engine to scale retention and expansion for a rapidly growing SaaS platform. Own post-sale outcomes, driving NDR, revenue opportunities from customer data, and scalable onboarding and support processes powered by AI.

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FursaFursa
Broccoli AI
Broccoli AI
3 months ago

Head of AI Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead the design and execution of an AI-powered customer success engine to scale retention and expansion for a rapidly growing SaaS platform. Own post-sale outcomes, driving NDR, revenue opportunities from customer data, and scalable onboarding and support processes powered by AI.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Director level

Key Responsibilities

  • •Build the AI-powered success engine that scales from 500 to 5,000+ customers
  • •Turn customer data into revenue opportunities and redesign onboarding to be fast, repeatable, and low-touch
  • •Automate support and success workflows using AI and design scalable health scoring, segmentation, and playbooks
  • •Hire and lead teams across Success, Deployment, and Support
  • •Own retention, expansion, and NDR metrics to drive revenue growth

Pay and Benefits

Salary: USD 200 - 300 annually

Key Requirements

  • •8+ years of strategy, product, or operations experience in roles such as product manager, engagement manager, consultant, or founder
Experience:8+ yearsSaaSAICustomer success
Skills:Problem-solvingCommunicationLeadershipStrategic thinking
Tech Stack:ClaudeAI

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Broccoli AI
Builds AI-driven software solutions to help organizations automate workflows, extract insights from data, and improve decision-making using machine learning models and intelligent automation tools tailored for enterprise use cases.
Industry: AI & Machine Learning
Website