VIP Relationship Manager

Bybit
Amsterdam
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship management","Communication","Written communication","Multitasking","Working under pressure"]

Serve as the primary point of contact for a portfolio of global VIP clients in the EU, driving customer loyalty through consistent relationship management and communication. Build and improve VIP customer service processes and systems, analyze client behavior to uncover needs, and prepare customer analysis reports. Coordinate with stakeholders across departments to deliver an excellent service experience, while staying current with developments in the fast-moving crypto industry.

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FursaFursa
Bybit
Bybit
6 days ago

VIP Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for a portfolio of global VIP clients in the EU, driving customer loyalty through consistent relationship management and communication. Build and improve VIP customer service processes and systems, analyze client behavior to uncover needs, and prepare customer analysis reports. Coordinate with stakeholders across departments to deliver an excellent service experience, while staying current with developments in the fast-moving crypto industry.
Location: Amsterdam
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Perform client acquisition and manage relationships for a portfolio of global VIP clients.
  • •Enhance and expand relationships with existing clients through frequent, sustained communication.
  • •Build VIP customer service processes and systems, define management rules, and track customer status.
  • •Analyze client behavior, identify unspoken needs, and prepare customer analysis reports.
  • •Liaise with cross-department stakeholders to deliver optimal service solutions and experiences.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Manage a client portfolio including institutional clients, high net-worth individuals, and private bank customers.
  • •Experience working in trading platforms or exchanges is highly advantageous.
  • •Prior sales and client services experience with an international financial background (banking, investments, etc.) is preferred.
  • •Strong communication and written skills.
  • •Able to work under pressure and meet tight deadlines while multitasking.
Experience:CryptoFinancial services
Skills:Relationship managementCommunicationWritten communicationMultitaskingWorking under pressure
Languages:English

Company Brief

Bybit
Operates a cryptocurrency exchange and trading platform offering spot, derivatives, copy trading, and related digital asset services for retail and institutional users. The platform focuses on high-liquidity crypto markets, trading tools, and Web3-related products.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2018
WebsiteLinkedIn