Driver Operations Lead - Offline Presence (Telesales)

Lalamove
Philippines
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1-2 yearsEducation: bachelorsSkills: ["People management","Performance management","Operational execution","Compliance","Communication"]

Lead day-to-day operations for the Offline Presence team to support driver supply and strengthen offline brand awareness across operating areas. You’ll manage team performance metrics, attendance, and productivity; coordinate driver onboarding for sticker installation; and plan and execute offline campaigns and driver acquisition/engagement initiatives. Ensure compliance with company policies and procedures, escalate issues, and run weekly team meetings and performance reporting.

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Lalamove
Lalamove
1 day ago

Driver Operations Lead - Offline Presence (Telesales)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 minutes agoStatus: Live

Job Summary

Lead day-to-day operations for the Offline Presence team to support driver supply and strengthen offline brand awareness across operating areas. You’ll manage team performance metrics, attendance, and productivity; coordinate driver onboarding for sticker installation; and plan and execute offline campaigns and driver acquisition/engagement initiatives. Ensure compliance with company policies and procedures, escalate issues, and run weekly team meetings and performance reporting.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the day-to-day activities of the Offline Presence team, including preparing and sending performance reports and monitoring attendance and productivity.
  • •Assist in onboarding partner drivers for sticker installation and coordinate related concerns with relevant teams.
  • •Plan and execute initiatives to improve total sticker drivers and strengthen driver supply.
  • •Ensure company procedures and regulations are followed, escalating potential issues to the Management Team.
  • •Lead team briefings and weekly staff meetings to review performance updates and product/process developments.

Key Requirements

  • •Bachelor’s degree in any relevant field.
  • •Telesales experience, especially in customer engagement, acquisition, or conversion.
  • •1–2 years of experience in a Senior Associate to Supervisory capacity, ideally with team leadership or operations management.
  • •Experience executing campaigns and offline branding/activations to drive awareness, engagement, or acquisition.
  • •Strong operational skills plus people and performance management to deliver measurable results.
Experience:1-2 years
Education:Bachelor's
Skills:People managementPerformance managementOperational executionComplianceCommunication

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn