AI Support Engineer - San Francisco

OpenAI
San Francisco
Workplace: HybridFull timeUSD 200,000 - 260,000 annuallyFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Problem solving","Critical thinking","Collaboration","Adaptability"]

Join OpenAI’s inaugural post-AGI support team to troubleshoot complex customer issues, provide technical guidance on OpenAI products, and collaborate with Engineering, Product, Sales, and Success teams. You’ll automate recurring tasks, scale the support operation, and help set industry-leading response times while maintaining a strong customer feedback loop in a fast-paced, hybrid work environment.

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FursaFursa
OpenAI
OpenAI
7 months ago

AI Support Engineer - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join OpenAI’s inaugural post-AGI support team to troubleshoot complex customer issues, provide technical guidance on OpenAI products, and collaborate with Engineering, Product, Sales, and Success teams. You’ll automate recurring tasks, scale the support operation, and help set industry-leading response times while maintaining a strong customer feedback loop in a fast-paced, hybrid work environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
  • •Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
  • •Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
  • •Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
  • •Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

Pay and Benefits

Salary: USD 200,000 - 260,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
  • •Are comfortable using emerging technologies (eg. Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
  • •Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
  • •Naturally question established norms, identify root causes, and proactively drive innovation and process improvements.
  • •Preferred: Bachelor’s degree in Computer Science, Computer Engineering, or another relevant technical field, or equivalent practical experience.
Experience:8+ yearsTech startupsSaaSAIOpenAI
Education:Bachelor's
Skills:CommunicationProblem solvingCritical thinkingCollaborationAdaptability
Languages:English
Tech Stack:PythonCodexChatGPTOpenAI APIScriptingAutomation

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor