Customer Service Representative (Fontana, CA, US, 92335)

Crh
United States
Workplace: OnsiteFull timeUSD 30 - 33 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Organization","Prioritization","Independent work","Teamwork"]

Ensure a strong customer experience by answering inbound calls and handling transactional customer inquiries through delivery in a timely, professional manner. You’ll qualify leads, investigate and resolve customer questions via phone/email/mail, document every interaction in the customer database, and communicate issues to internal teams. The role also includes administrative and reporting tasks (including NOVAtime and file/record management) while maintaining product and systems knowledge.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Crh
Crh
2 days ago

Customer Service Representative (Fontana, CA, US, 92335)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Ensure a strong customer experience by answering inbound calls and handling transactional customer inquiries through delivery in a timely, professional manner. You’ll qualify leads, investigate and resolve customer questions via phone/email/mail, document every interaction in the customer database, and communicate issues to internal teams. The role also includes administrative and reporting tasks (including NOVAtime and file/record management) while maintaining product and systems knowledge.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop a comprehensive understanding of Oldcastle products, systems, and business contacts to support customer requests.
  • •Answer incoming customer telephone calls professionally and address inquiries with appropriate technical or product information.
  • •Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely manner.
  • •Maintain accurate records and documentation in the customer database, including organizing and routing concerns/changes appropriately.
  • •Perform administrative duties and accounting-related filing/reporting (including NOVAtime) and follow up with customers when needed.

Pay and Benefits

Salary: USD 30 - 33 hourly
Perks:401kDisabilityLife InsuranceHealth InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

  • •High school diploma (or equivalent).
  • •2+ years of related experience.
  • •Excellent verbal and written communication skills.
  • •Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • •Strong organizational skills with the ability to manage priorities and work independently or in teams.
Experience:2+ yearsConstruction industry
Education:High School
Skills:CommunicationOrganizationPrioritizationIndependent workTeamwork
Tech Stack:Microsoft OfficeExcelWordPowerPointNOVAtimeMicrosoft Office (Excel, Word, PowerPoint)

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn